Abstract: As described herein, a system, method, and computer program are provided for defect resolution. Information associated with a defect detected in a computer system is received. The information is processed, using a first machine learning model, to predict a source of the defect. The information and the source of the defect are processed, using a second machine learning model, to predict one or more parameters for handling the defect. One or more actions are caused to be performed to resolve the defect, based on the predicted one or more parameters for handling the defect.

Abstract: As described herein, a system, method, and computer program are provided for intelligent value stream management. In use, a questionnaire is generated for a plurality of customers of an organization, wherein the organization provides a platform running a plurality of services for use by the customers. The plurality of customers are provided with access to the questionnaire. Answers to the questionnaire are received from at least one customer of the plurality of customers. Data associated with actual usage of the plurality of services is collected. The answers received from the at least one customer and the collected data are processed, using a machine learning model, to predict at least one change to be made with respect to the plurality of services.