Patents by Inventor Lin Streja

Lin Streja has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Adaptive scaffolding of levels of connectivity during a conference
    Patent number: 8942684
    Abstract: Systems, methods, and computer program products for adaptively scaffolding of levels of connectivity between one or more customer devices during customer service conference are provided. The system includes various applications and features executable on a computing and/or mobile computing device. The system includes a user interface configured to present tools and features that allows a customer, during a digital conference with a bank representative, to manipulate the channels of communication, levels of connectivity or other features of the digital conference. In some instances, a scaffolding application on the bank's server may be provided to dynamically adjust the levels of connectivity and/or channels of communication of an ongoing digital conference session between a customer and a bank representative based on prior conferences involving the customer and/or a bank representative. As such, the system allows for self-directed and/or computer-aided adjustment of levels of connectivity during a conference.
    Type: Grant
    Filed: October 15, 2012
    Date of Patent: January 27, 2015
    Assignee: Bank of America Corporation
    Inventors: Matthew A. Calman, Alicia C. Jones, Elizabeth S. Votaw, Rajat Agrawal, Wanwen Han, Su Liu, Nir Rachmel, Lin Streja, Cameron Park-Hur
  • ADAPTIVE SCAFFOLDING OF LEVELS OF CONNECTIVITY DURING A CONFERENCE
    Publication number: 20140106721
    Abstract: Systems, methods, and computer program products for adaptively scaffolding of levels of connectivity between one or more customer devices during customer service conference are provided. The system includes various applications and features executable on a computing and/or mobile computing device. The system includes a user interface configured to present tools and features that allows a customer, during a digital conference with a bank representative, to manipulate the channels of communication, levels of connectivity or other features of the digital conference. In some instances, a scaffolding application on the bank's server may be provided to dynamically adjust the levels of connectivity and/or channels of communication of an ongoing digital conference session between a customer and a bank representative based on prior conferences involving the customer and/or a bank representative. As such, the system allows for self-directed and/or computer-aided adjustment of levels of connectivity during a conference.
    Type: Application
    Filed: October 15, 2012
    Publication date: April 17, 2014
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Matthew A. Calman, Alicia C. Jones, Elizabeth S. Votaw, Rajat Agrawal, Wanwen Han, Su Liu, Nir Rachmel, Lin Streja, Cameron Park-Hur