Abstract: A method of providing robust call center operation for an organization, based on a first data center with computerized components that provide service to the call center, including, receiving at a failover manager having a processor and memory, notification from a user to shut down components of the first data center providing service to the call center, shutting down or verifying non-functionality of the components of the first data center providing service to the call center, activating similar components from a second data center to replace functionality of the first data center, wherein the components of the first data center and the second data center are connected over a network, and updating references of the call center to access the components from the second data center instead of the components from the first data center.

Abstract: A system for forwarding packed-based media in a network, the system comprising: a) at least one forwarder, configured to extract at least one packet of media from at least one media source accessible to the forwarder, and to forward the extracted packet of media to at least one capture device, and b) a forwarding manager, communicating with the forwarder, using a predefined protocol, the communicating comprising receiving media accessibility information relating to the forwarder and the at least one media source accessible to the forwarder and receiving a request identifying a media source, and configured to list at least one of the forwarders, wherein the listed forwarders are usable for forwarding the at least one packet of media from the identified media source according to the media accessibility information.

Abstract: A system for forwarding packed-based media in a network, the system comprising: a) at least one forwarder, configured to extract at least one packet of media from at least one media source accessible to the forwarder, and to forward the extracted packet of media to at least one capture device, and b) a forwarding manager, communicating with the forwarder, using a predefined protocol, the communicating comprising receiving media accessibility information relating to the forwarder and the at least one media source accessible to the forwarder and receiving a request identifying a media source, and configured to list at least one of the forwarders, wherein the listed forwarders are usable for forwarding the at least one packet of media from the identified media source according to the media accessibility information.