Abstract: An approach for providing interactive voice response services is disclosed. A voice response platform receives a call and generates an automated menu in response. The menu, according to one embodiment, includes an option to transfer the call to an available agent and in response thereto the voice response platform transmits a request for the available agent to an intelligent call router (ICR) over a communications network. The intelligent call router receives the request for the available agent and transmits identification information for the available agent to the voice response platform. The voice response platform then transfers the call to the available agent based on the identification information for the available agent.

Abstract: An approach for providing interactive voice response services is disclosed. A voice response platform receives a call and generates an automated menu in response. The menu, according to one embodiment, includes an option to transfer the call to an available agent and in response thereto the voice response platform transmits a request for the available agent to an intelligent call router (ICR) over a communications network. The intelligent call router receives the request for the available agent and transmits identification information for the available agent to the voice response platform. The voice response platform then transfers the call to the available agent based on the identification information for the available agent.

Abstract: Apparatus including elongate longitudinally aligned housing with an upper web defining a cavity within the housing wherein the web includes a threaded opening to threadedly receive a threaded portion of the elongate shank. The elongate shank includes a sponge member at a lower terminal end thereof wherein the sponge member receives moisture from fluid contained within the cavity. Modifications of the invention include an intermediate cap including spaced rods overlying the threaded opening to permit squeezing of excess moisture from the sponge. Further, the elongate shaft may include a plurality of spaced openings defining a lower opening and upper opening to permit the shaft to contain fluid and provide continuous remoistening of the sponge during use.