Patents by Inventor Linda Zhao
Linda Zhao has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11138300Abstract: A security fingerprint architecture is disclosed. A security fingerprint comprises one or more behavioral factors which store a history of events associated with one or more users. The data in the security fingerprint is exposed by one or more modes, each of which determines the conditions that data in the security fingerprint may be accessed. Security fingerprints support a number of primitive operations that allow set operations to be performed. Security fingerprints may be used in for authentication, advertising, and other operations either alone, or in conjunction with third party data sources. An exemplary platform of security fingerprints built upon a cellular infrastructure is also disclosed.Type: GrantFiled: October 20, 2017Date of Patent: October 5, 2021Assignee: T-Mobile USA, Inc.Inventors: Vinay Kshirsagar, Jeffrey M. Giard, Michael J. Goo, Xianglong Kong, Tony A. Sandidge, Seth H. Schuler, Bala Subramanian, Linda Zhao
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Patent number: 10460325Abstract: A customer service dashboard comprises an account pane and a partially surrounding administrative layer. The account pane presents information that is typically available in a customer-facing account management portal. The administrative layer presents additional content that is not typically available to customers. The administrative layer may have a menu component for selecting and navigating between customer accounts, as well as for viewing calendared items. The administrative layer may also have a module selection component for opening panes corresponding to functional modules. These modules can expose functionality relating to the current customer account. In one example, a module such as this is used for quickly navigating between interrupted tasks that are being performed in the account view. The administrative layer can be quickly hidden by selecting a visible toggle control, so that the dashboard closely replicates what would be available to and seen by a customer.Type: GrantFiled: February 15, 2017Date of Patent: October 29, 2019Assignee: T-Moblie USA, Inc.Inventors: Linda Zhao, Vinay Kshirsagar, Nathan Bushey, Isaac West, Desiree Walden, Robert Prouty
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Publication number: 20180232742Abstract: A customer service dashboard comprises an account pane and a partially surrounding administrative layer. The account pane presents information that is typically available in a customer-facing account management portal. The administrative layer presents additional content that is not typically available to customers. The administrative layer may have a menu component for selecting and navigating between customer accounts, as well as for viewing calendared items. The administrative layer may also have a module selection component for opening panes corresponding to functional modules. These modules can expose functionality relating to the current customer account. In one example, a module such as this is used for quickly navigating between interrupted tasks that are being performed in the account view. The administrative layer can be quickly hidden by selecting a visible toggle control, so that the dashboard closely replicates what would be available to and seen by a customer.Type: ApplicationFiled: February 15, 2017Publication date: August 16, 2018Inventors: Linda Zhao, Vinay Kshirsagar, Nathan Bushey, Isaac West, Desiree Walden, Robert Prouty
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Patent number: 10028098Abstract: Techniques determining a categorized location of a user of a user device based at least in part on a set of location and time pairs for the user device are described herein. The set of location and time pairs for the user device include at least one location and time pair that is associated with a communication of the user device over a communication network. In some embodiments, the techniques further predict a location for the user given a specified time and based at least in part on the set of location and time pairs for the user device.Type: GrantFiled: March 18, 2016Date of Patent: July 17, 2018Assignee: T-Mobile USA, Inc.Inventors: Seth H. Schuler, Linda Zhao, Xianglong Kong, Michael J. Goo, Jeffrey M. Giard
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Publication number: 20180039770Abstract: A security fingerprint architecture is disclosed. A security fingerprint comprises one or more behavioral factors which store a history of events associated with one or more users. The data in the security fingerprint is exposed by one or more modes, each of which determines the conditions that data in the security fingerprint may be accessed. Security fingerprints support a number of primitive operations that allow set operations to be performed. Security fingerprints may be used in for authentication, advertising, and other operations either alone, or in conjunction with third party data sources. An exemplary platform of security fingerprints built upon a cellular infrastructure is also disclosed.Type: ApplicationFiled: October 20, 2017Publication date: February 8, 2018Inventors: Vinay Kshirsagar, Jeffrey M. Giard, Michael J. Goo, Xianglong Kong, Tony A. Sandidge, Seth H. Schuler, Bala Subramanian, Linda Zhao
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Patent number: 9824199Abstract: A security fingerprint architecture is disclosed. A security fingerprint comprises one or more behavioral factors which store a history of events associated with one or more users. The data in the security fingerprint is exposed by one or more modes, each of which determines the conditions that data in the security fingerprint may be accessed. Security fingerprints support a number of primitive operations that allow set operations to be performed. Security fingerprints may be used in for authentication, advertising, and other operations either alone, or in conjunction with third party data sources. An exemplary platform of security fingerprints built upon a cellular infrastructure is also disclosed.Type: GrantFiled: September 12, 2012Date of Patent: November 21, 2017Assignee: T-Mobile USA, Inc.Inventors: Vinay Kshirsagar, Jeffrey M. Giard, Michael J. Goo, Xianglong Kong, Tony A. Sandidge, Seth H. Schuler, Bala Subramanian, Linda Zhao
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Publication number: 20160205511Abstract: Techniques determining a categorized location of a user of a user device based at least in part on a set of location and time pairs for the user device are described herein. The set of location and time pairs for the user device include at least one location and time pair that is associated with a communication of the user device over a communication network. In some embodiments, the techniques further predict a location for the user given a specified time and based at least in part on the set of location and time pairs for the user device.Type: ApplicationFiled: March 18, 2016Publication date: July 14, 2016Inventors: Seth H. Schuler, Linda Zhao, Xianglong Kong, Michael J. Goo, Jeffrey M. Giard
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Patent number: 9320006Abstract: Techniques determining a categorized location of a user of a user device based at least in part on a set of location and time pairs for the user device are described herein. The set of location and time pairs for the user device include at least one location and time pair that is associated with a communication of the user device over a communication network. In some embodiments, the techniques further predict a location for the user given a specified time and based at least in part on the set of location and time pairs for the user device.Type: GrantFiled: June 28, 2013Date of Patent: April 19, 2016Assignee: T-Mobile USA, Inc.Inventors: Seth H. Schuler, Linda Zhao, Xianglong Kong, Michael J. Goo, Jeffrey M. Giard
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Publication number: 20150004999Abstract: Techniques determining a categorized location of a user of a user device based at least in part on a set of location and time pairs for the user device are described herein. The set of location and time pairs for the user device include at least one location and time pair that is associated with a communication of the user device over a communication network. In some embodiments, the techniques further predict a location for the user given a specified time and based at least in part on the set of location and time pairs for the user device.Type: ApplicationFiled: June 28, 2013Publication date: January 1, 2015Inventors: Seth H. Schuler, Linda Zhao, Xianglong Kong, Michael J. Goo, Jeffrey M. Giard
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Publication number: 20130055367Abstract: A security fingerprint architecture is disclosed. A security fingerprint comprises one or more behavioral factors which store a history of events associated with one or more users. The data in the security fingerprint is exposed by one or more modes, each of which determines the conditions that data in the security fingerprint may be accessed. Security fingerprints support a number of primitive operations that allow set operations to be performed. Security fingerprints may be used in for authentication, advertising, and other operations either alone, or in conjunction with third party data sources. An exemplary platform of security fingerprints built upon a cellular infrastructure is also disclosed.Type: ApplicationFiled: September 12, 2012Publication date: February 28, 2013Applicant: T-MOBILE USA, INC.Inventors: Vinay Kshirsagar, Jeffrey M. Giard, Michael J. Goo, Xianglong Kong, Tony A. Sandidge, Seth H. Schuler, Bala Subramanian, Linda Zhao