Patents by Inventor LINDSAY BOURGUIGNON

LINDSAY BOURGUIGNON has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for providing assistance via video
    Patent number: 9760892
    Abstract: A system, device, and method for providing assistance to a user may include initiation of a video and/or text chat session as an audio telephone call between a terminal operated by the user and a call host, establishment, by the call host, of an audio connection between the user terminal and call host for the audio telephone call, a routing, by the call host, of the audio telephone call to a terminal of a human agent, the routing depending on a type of assistance requested by the user, and the user terminal and the agent terminal establishing a video connection and/or a text chat connection between the user terminal and the agent terminal after the audio telephone call is accepted by the agent terminal.
    Type: Grant
    Filed: October 13, 2008
    Date of Patent: September 12, 2017
    Assignee: T-Mobile USA, Inc.
    Inventors: Lindsay Bourguignon, Eric Jensen, Kristina Mashek, John Morrison
  • METHOD AND SYSTEM FOR PROVIDING ASSISTANCE VIA VIDEO
    Publication number: 20090153646
    Abstract: A system, device, and method for providing assistance to a user may include initiation of a video and/or text chat session as an audio telephone call between a terminal operated by the user and a call host, establishment, by the call host, of an audio connection between the user terminal and call host for the audio telephone call, a routing, by the call host, of the audio telephone call to a terminal of a human agent, the routing depending on a type of assistance requested by the user, and the user terminal and the agent terminal establishing a video connection and/or a text chat connection between the user terminal and the agent terminal after the audio telephone call is accepted by the agent terminal.
    Type: Application
    Filed: October 13, 2008
    Publication date: June 18, 2009
    Inventors: LINDSAY BOURGUIGNON, Eric Jensen, Kristina Mashek, John Morrison