Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for extracting entities from conversation transcript data. One of the methods includes obtaining a conversation transcript sequence, processing the conversation transcript sequence using a span detection neural network configured to generate a set of text token spans; and for each text token span: processing a span representation using an entity name neural network to generate an entity name probability distribution over a set of entity names, each probability in the entity name probability distribution representing a likelihood that a corresponding entity name is a name of the entity referenced by the text token span; and processing the span representation using an entity status neural network to generate an entity status probability distribution over a set of entity statuses.