Patents by Inventor Lisa Henderson
Lisa Henderson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11743147Abstract: A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.Type: GrantFiled: December 12, 2018Date of Patent: August 29, 2023Assignee: ServiceNow, Inc.Inventors: Lisa Henderson, Eric Schroeder, Bryan Boyle, Myke Lyons
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Patent number: 11170024Abstract: A computer-driven system manages databases of flexible storage hierarchy. Computer servers include machine-readable storage containing at least one database, the database comprising multiple data records represented by multiple nodes. Each node has a node type and represents records of a corresponding record type. The nodes are embodied by machine-readable data stored in one or more tables. Multiple client-originated direct links are embodied by data stored in the one or more tables, where each one of the direct links directly connecting a different pair of the nodes. Multiple system-originated calculated links are embodied by data stored in the one or more tables. Each calculated link acts in observance with a rules framework to connect pairs of the nodes that would otherwise be connected only indirectly through one or more intermediate nodes and direct links between said intermediate nodes.Type: GrantFiled: January 10, 2019Date of Patent: November 9, 2021Assignee: ServiceNow, Inc.Inventor: Lisa Henderson
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Patent number: 11093617Abstract: Systems and methods for automatically grouping vulnerabilities into vulnerability groups are provided. Vulnerabilities are received in the vulnerability response system and are automatically grouped into one or more vulnerability groups based upon grouping fields defined in a vulnerability group rule.Type: GrantFiled: November 16, 2017Date of Patent: August 17, 2021Assignee: ServiceNow, Inc.Inventors: Kurt Joseph Zettel, II, Lisa Henderson, Phillip DiCorpo, Volodymyr Osypov, Karan Shah, Xuchang Chen, Jerome Liu
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Patent number: 10938850Abstract: An apparatus and associated method are provided for reducing a security risk in a networked computer system architecture. The method comprises receiving at a security computer external vulnerability data from an external source regarding vulnerabilities associated with an attack vector for configuration item (CI) data related to a (CI) device, of the networked computer system. The security computer accesses a configuration management database (CMDB) and the CI data related to the physical device is read. Trust zone data associated with the CI device is determined utilizing the CMDB, and the security computer performs a vulnerability calculation for the CI device utilizing the external vulnerability data and associated trust zone data. This is also done for a second CI device. The vulnerability calculations for both are compared and this comparison serves as a basis for prioritizing an action to be taken on the CI device or associated other network components.Type: GrantFiled: October 8, 2019Date of Patent: March 2, 2021Assignee: ServiceNow, Inc.Inventors: Giora Tamir, Lisa Henderson, Jose Bernal, Bryan Boyle
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Patent number: 10817810Abstract: A system and method efficiently computes travel times between an origin and destination, minimizing expensive calls to a third party service by first geographically expanding both origin and destination and then searching a cache of previously computed or obtained travel times for any route satisfying the expanded origin and destination. A further embodiment concerns a system and method to prepare an optimized routing sequence to travel to a set of geographical task sites, in satisfaction of applicable conditions for one or more of the task sites. Advantageously, optimized routing may employ the disclosed method of computing travel times between origin and destination.Type: GrantFiled: October 31, 2018Date of Patent: October 27, 2020Assignee: ServiceNow, Inc.Inventors: Lisa Henderson, Bryan Boyle
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Publication number: 20200120128Abstract: An apparatus and associated method are provided for reducing a security risk in a networked computer system architecture. The method comprises receiving at a security computer external vulnerability data from an external source regarding vulnerabilities associated with an attack vector for configuration item (CI) data related to a (CI) device, of the networked computer system. The security computer accesses a configuration management database (CMDB) and the CI data related to the physical device is read. Trust zone data associated with the CI device is determined utilizing the CMDB, and the security computer performs a vulnerability calculation for the CI device utilizing the external vulnerability data and associated trust zone data. This is also done for a second CI device. The vulnerability calculations for both are compared and this comparison serves as a basis for prioritizing an action to be taken on the CI device or associated other network components.Type: ApplicationFiled: October 8, 2019Publication date: April 16, 2020Inventors: Giora Tamir, Lisa Henderson, Jose Bernal, Bryan Boyle
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Patent number: 10462176Abstract: An apparatus and associated method are provided for reducing a security risk in a networked computer system architecture. The method comprises receiving at a security computer external vulnerability data from an external source regarding vulnerabilities associated with an attack vector for configuration item (CI) data related to a (CI) device, of the networked computer system. The security computer accesses a configuration management database (CMDB) and the CI data related to the physical device is read. Trust zone data associated with the CI device is determined utilizing the CMDB, and the security computer performs a vulnerability calculation for the CI device utilizing the external vulnerability data and associated trust zone data. This is also done for a second CI device. The vulnerability calculations for both are compared and this comparison serves as a basis for prioritizing an action to be taken on the CI device or associated other network components.Type: GrantFiled: March 29, 2018Date of Patent: October 29, 2019Assignee: ServiceNow, Inc.Inventors: Giora Tamir, Lisa Henderson, Jose Bernal, Bryan Boyle
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Publication number: 20190230006Abstract: A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.Type: ApplicationFiled: December 12, 2018Publication date: July 25, 2019Applicant: ServiceNow, Inc.Inventors: Lisa Henderson, Eric Schroeder, Bryan Boyle, Myke Lyons
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Publication number: 20190220469Abstract: A computer-driven system manages databases of flexible storage hierarchy. Computer servers include machine-readable storage containing at least one database, the database comprising multiple data records represented by multiple nodes. Each node has a node type and represents records of a corresponding record type. The nodes are embodied by machine-readable data stored in one or more tables. Multiple client-originated direct links are embodied by data stored in the one or more tables, where each one of the direct links directly connecting a different pair of the nodes. Multiple system-originated calculated links are embodied by data stored in the one or more tables. Each calculated link acts in observance with a rules framework to connect pairs of the nodes that would otherwise be connected only indirectly through one or more intermediate nodes and direct links between said intermediate nodes.Type: ApplicationFiled: January 10, 2019Publication date: July 18, 2019Inventor: Lisa Henderson
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Publication number: 20190138954Abstract: A system and method efficiently computes travel times between an origin and destination, minimizing expensive calls to a third party service by first geographically expanding both origin and destination and then searching a cache of previously computed or obtained travel times for any route satisfying the expanded origin and destination. A further embodiment concerns a system and method to prepare an optimized routing sequence to travel to a set of geographical task sites, in satisfaction of applicable conditions for one or more of the task sites. Advantageously, optimized routing may employ the disclosed method of computing travel times between origin and destination.Type: ApplicationFiled: October 31, 2018Publication date: May 9, 2019Inventors: Lisa Henderson, Bryan Boyle
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Publication number: 20190102560Abstract: Systems and methods for automatically grouping vulnerabilities into vulnerability groups are provided. Vulnerabilities are received in the vulnerability response system and are automatically grouped into one or more vulnerability groups based upon grouping fields defined in a vulnerability group rule.Type: ApplicationFiled: November 16, 2017Publication date: April 4, 2019Inventors: Kurt Joseph Zettel, II, Lisa Henderson, Phillip DiCorpio, Volodymyr Osypov, Karan Shah, Xuchang Chen, Jerome Liu
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Patent number: 10204149Abstract: A computer-driven system manages databases of flexible storage hierarchy. Computer servers include machine-readable storage containing at least one database, the database comprising multiple data records represented by multiple nodes. Each node has a node type and represents records of a corresponding record type. The nodes are embodied by machine-readable data stored in one or more tables. Multiple client-originated direct links are embodied by data stored in the one or more tables, where each one of the direct links directly connecting a different pair of the nodes. Multiple system-originated calculated links are embodied by data stored in the one or more tables. Each calculated link acts in observance with a rules framework to connect pairs of the nodes that would otherwise be connected only indirectly through one or more intermediate nodes and direct links between said intermediate nodes.Type: GrantFiled: January 11, 2016Date of Patent: February 12, 2019Assignee: SERVICENOW, INC.Inventor: Lisa Henderson
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Publication number: 20190038659Abstract: Methods of treating amyotrophic lateral sclerosis (ALS) or preventing the progression of ALS. Compounds useful in these therapeutic methods include anti-retroviral compounds and RNA interference (RNAi) constructs.Type: ApplicationFiled: September 29, 2016Publication date: February 7, 2019Inventors: Avindra NATH, Wenxue LI, Joseph Perry STEINER, Myoung Hwa LEE, Lisa HENDERSON, Richa TYAGI
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Patent number: 10181984Abstract: A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.Type: GrantFiled: March 31, 2016Date of Patent: January 15, 2019Assignee: ServiceNow, Inc.Inventors: Lisa Henderson, Eric Schroeder, Bryan Boyle, Myke Lyons
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Patent number: 10133991Abstract: A system and method efficiently computes travel times between an origin and destination, minimizing expensive calls to a third party service by first geographically expanding both origin and destination and then searching a cache of previously computed or obtained travel times for any route satisfying the expanded origin and destination. A further embodiment concerns a system and method to prepare an optimized routing sequence to travel to a set of geographical task sites, in satisfaction of applicable conditions for one or more of the task sites. Advantageously, optimized routing may employ the disclosed method of computing travel times between origin and destination.Type: GrantFiled: December 15, 2017Date of Patent: November 20, 2018Assignee: ServiceNow, Inc.Inventors: Lisa Henderson, Bryan Boyle
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Publication number: 20180219908Abstract: An apparatus and associated method are provided for reducing a security risk in a networked computer system architecture. The method comprises receiving at a security computer external vulnerability data from an external source regarding vulnerabilities associated with an attack vector for configuration item (CI) data related to a (CI) device, of the networked computer system. The security computer accesses a configuration management database (CMDB) and the CI data related to the physical device is read. Trust zone data associated with the CI device is determined utilizing the CMDB, and the security computer performs a vulnerability calculation for the CI device utilizing the external vulnerability data and associated trust zone data. This is also done for a second CI device. The vulnerability calculations for both are compared and this comparison serves as a basis for prioritizing an action to be taken on the CI device or associated other network components.Type: ApplicationFiled: March 29, 2018Publication date: August 2, 2018Inventors: Giora Tamir, Lisa Henderson, Jose Bernal, Bryan Boyle
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Patent number: 10015186Abstract: An apparatus and associated method are provided for reducing a security risk in a networked computer system architecture. The method comprises receiving at a security computer external vulnerability data from an external source regarding vulnerabilities associated with an attack vector for configuration item (CI) data related to a (CI) device, of the networked computer system. The security computer accesses a configuration management database (CMDB) and the CI data related to the physical device is read. Trust zone data associated with the CI device is determined utilizing the CMDB, and the security computer performs a vulnerability calculation for the CI device utilizing the external vulnerability data and associated trust zone data. This is also done for a second CI device. The vulnerability calculations for both are compared and this comparison serves as a basis for prioritizing an action to be taken on the CI device or associated other network components.Type: GrantFiled: April 12, 2016Date of Patent: July 3, 2018Assignee: ServiceNow, Inc.Inventors: Giora Tamir, Lisa Henderson, Jose Bernal, Bryan Boyle
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Publication number: 20180107954Abstract: A system and method efficiently computes travel times between an origin and destination, minimizing expensive calls to a third party service by first geographically expanding both origin and destination and then searching a cache of previously computed or obtained travel times for any route satisfying the expanded origin and destination. A further embodiment concerns a system and method to prepare an optimized routing sequence to travel to a set of geographical task sites, in satisfaction of applicable conditions for one or more of the task sites. Advantageously, optimized routing may employ the disclosed method of computing travel times between origin and destination.Type: ApplicationFiled: December 15, 2017Publication date: April 19, 2018Inventors: Lisa Henderson, Bryan Boyle
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Patent number: 9911087Abstract: A system and method efficiently computes travel times between an origin and destination, minimizing expensive calls to a third party service by first geographically expanding both origin and destination and then searching a cache of previously computed or obtained travel times for any route satisfying the expanded origin and destination. A further embodiment concerns a system and method to prepare an optimized routing sequence to travel to a set of geographical task sites, in satisfaction of applicable conditions for one or more of the task sites. Advantageously, optimized routing may employ the disclosed method of computing travel times between origin and destination.Type: GrantFiled: September 18, 2014Date of Patent: March 6, 2018Assignee: SERVICENOW, INC.Inventors: Lisa Henderson, Bryan Boyle
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Patent number: 9629185Abstract: Systems and methods for establishing text communication sessions between wireless mobile devices and emergency call centers are presented herein. The text communications may be established by effectuating changes to a media type specified in session invitation messages, response messages, and/or other messages that are relayed between a given wireless mobile device and an emergency call center.Type: GrantFiled: September 3, 2014Date of Patent: April 18, 2017Assignee: TRITECH SOFTWARE SYSTEMSInventors: Sidney P. Gluckman, John T. Zaharychuk, Erik C. Loberg, Lisa A. Henderson