Abstract: A method of performing a customer service operation with user interface (UI) element widgets is disclosed. The method comprises an application of an evaluation server receiving inputs that are responses to a survey of a user of a workstation. The method comprises the application determining a personality type and a technical ability level of the user. The method comprises the application receiving a request for a widget, wherein the widget provides the functionality to complete the user request that is related to an issue that the user wants to resolve. The application automatically selects a widget from a plurality of widgets based on the type of user request and the technical ability level of the user. The application then transmits the widget to the user.