Abstract: Workforce and workload prediction is provided. A portal is configured to receive input from a user, wherein the input relates to forecasting workload and workforce for providing a communication service. The workload includes ticket loads relating to repair and provisioning, and the workforce includes human resources and equipment. A load prediction is output in response to the input, wherein the load prediction is generated by a forecast model that utilizes regression analysis of historical data and real-time information that includes workforce availability data and one or more factors impacting the workload.