Abstract: Techniques are provided for generically controlling one or more resources associated with at least one computing system. In one aspect of the invention, the technique comprises evaluating one or more performance metrics associated with the one or more resources given one or more configurations of the one or more resources. The technique then causes a change in the one or more configurations of the one or more resources based on the performance metric evaluating step. The one or more performance metrics and the one or more configurations are expressed in generic formats.

Abstract: Techniques for constructing and using models in accordance with service level management are disclosed. In one aspect of the invention, a technique for constructing a model (e.g., a system model) representative of a resource for use in managing a service associated with the resource, comprises the following steps/operations. A set of resource metrics is obtained in accordance with a resource abstract model (RAM) associated with the resource. Then, a model representative of the resource is constructed based on at least a portion of the set of resource metrics obtained from the resource abstract model.