Patents by Inventor Lizanne Kaiser

Lizanne Kaiser has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10812347
    Abstract: Event data that includes an identification of a registered device and a state of the registered device may be received by a contact center, where the registered device is different from the user device. A resource requirement for a communications session between a user device and an agent device may be determined by the contact center based on the event data. Routing information that enables the user device to establish a communications session with the agent device without a need for a user of the user device to provide the identification of the registered device to an agent of the agent device may be generated by the contact center based on the resource requirement.
    Type: Grant
    Filed: March 11, 2019
    Date of Patent: October 20, 2020
    Inventors: Daniel Stewart Stoops, Lizanne Kaiser, Cliff W. Bell
  • Patent number: 10673954
    Abstract: A state of a registered device that is different from a user device may be determined by a digital service interface. First event data that includes an identification of the registered device and the state of the registered device may be transmitted to the contact center by the digital service interface. Second event data that includes the state of the registered device and information that enables the user to establish the communications session with the contact center may be provided to a user of the user device.
    Type: Grant
    Filed: June 8, 2016
    Date of Patent: June 2, 2020
    Inventors: Daniel Stewart Stoops, Lizanne Kaiser, Cliff W. Bell
  • Publication number: 20190207829
    Abstract: Event data that includes an identification of a registered device and a state of the registered device may be received by a contact center, where the registered device is different from the user device. A resource requirement for a communications session between a user device and an agent device may be determined by the contact center based on the event data. Routing information that enables the user device to establish a communications session with the agent device without a need for a user of the user device to provide the identification of the registered device to an agent of the agent device may be generated by the contact center based on the resource requirement.
    Type: Application
    Filed: March 11, 2019
    Publication date: July 4, 2019
    Inventors: Daniel Stewart Stoops, Lizanne Kaiser, Cliff W. Bell
  • Patent number: 10277478
    Abstract: Event data that includes an identification of a registered device and a state of the registered device may be received by a contact center, where the registered device is different from the user device. A resource requirement for a communications session between a user device and an agent device may be determined by the contact center based on the event data. Routing information that enables the user device to establish a communications session with the agent device without a need for a user of the user device to provide the identification of the registered device to an agent of the agent device may be generated by the contact center based on the resource requirement.
    Type: Grant
    Filed: June 8, 2016
    Date of Patent: April 30, 2019
    Inventors: Daniel Stewart Stoops, Lizanne Kaiser, Cliff W. Bell
  • Patent number: 10152727
    Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
    Type: Grant
    Filed: November 7, 2016
    Date of Patent: December 11, 2018
    Inventors: Lizanne Kaiser, Cliff Bell, Daniel Stoops, Herbert Willi Artur Ristock, James Kraeutler
  • Publication number: 20170359421
    Abstract: A state of a registered device that is different from a user device may be determined by a digital service interface. First event data that includes an identification of the registered device and the state of the registered device may be transmitted to the contact center by the digital service interface. Second event data that includes the state of the registered device and information that enables the user to establish the communications session with the contact center may be provided to a user of the user device.
    Type: Application
    Filed: June 8, 2016
    Publication date: December 14, 2017
    Inventors: Daniel Stewart Stoops, Lizanne Kaiser, Cliff W. Bell
  • Publication number: 20170359232
    Abstract: Event data that includes an identification of a registered device and a state of the registered device may be received by a contact center, where the registered device is different from the user device. A resource requirement for a communications session between a user device and an agent device may be determined by the contact center based on the event data. Routing information that enables the user device to establish a communications session with the agent device without a need for a user of the user device to provide the identification of the registered device to an agent of the agent device may be generated by the contact center based on the resource requirement.
    Type: Application
    Filed: June 8, 2016
    Publication date: December 14, 2017
    Inventors: Daniel Stewart Stoops, Lizanne Kaiser, Cliff W. Bell
  • Publication number: 20170140420
    Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
    Type: Application
    Filed: November 7, 2016
    Publication date: May 18, 2017
    Inventors: Lizanne Kaiser, Cliff Bell, Daniel Stoops, Herbert Willi Artur Ristock, James Kraeutler
  • Patent number: 9491294
    Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
    Type: Grant
    Filed: December 19, 2014
    Date of Patent: November 8, 2016
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Lizanne Kaiser, Cliff Bell, Daniel Stoops, Herbert Willi Artur Ristock, James Kraeutler
  • Publication number: 20160182720
    Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
    Type: Application
    Filed: December 19, 2014
    Publication date: June 23, 2016
    Inventors: Lizanne Kaiser, Cliff Bell, Daniel Stoops, Herbert Willi Artur Ristock, James Kraeutler
  • Publication number: 20160180381
    Abstract: A system and method include a demand side platform configured to manage an ad exchange. The ad exchange provides an impression to be displayed on an audience computer based on a purchase by a market processing system. A stats server connected with the demand side platform is configured to provide to the demand side server a number of agents available who meet a determined threshold skill level to handle a particular type of product or service related to the impression. A web browser is connected with the demand side platform. The demand side platform is configured to send the impression to the web browser based on a skilled agent being available that meets the threshold, otherwise to not send the impression. The web browser is configured to display the impression.
    Type: Application
    Filed: December 19, 2014
    Publication date: June 23, 2016
    Inventors: Lizanne Kaiser, Cliff Bell, Daniel Stoops, Herbert Willi Artur Ristock, James Kraeutler
  • Patent number: 8762155
    Abstract: A voice integration platform and method provide for integration of a voice interface with a data system that includes stored data. The voice integration platform comprises one or more generic software components, the generic software components being configured to enable development of a specific voice user interface that is designed to interact with the data system in order to present the stored data to a user.
    Type: Grant
    Filed: September 22, 2011
    Date of Patent: June 24, 2014
    Assignee: Intellectual Ventures I LLC
    Inventors: Andrew G. Smolenski, Steven Markman, Pericles Haleftiras, Jon T. Layton, Lizanne Kaiser, Gregory S. Kluthe, Michael W. Achenbach
  • Publication number: 20120010876
    Abstract: A voice integration platform and method provide for integration of a voice interface with a data system that includes stored data. The voice integration platform comprises one or more generic software components, the generic software components being configured to enable development of a specific voice user interface that is designed to interact with the data system in order to present the stored data to a user.
    Type: Application
    Filed: September 22, 2011
    Publication date: January 12, 2012
    Applicant: Ben Franklin Patent Holding LLC
    Inventors: Andrew G. Smolenski, Steven Markman, Pericles Haleftiras, Jon Thomas Layton, Lizanne Kaiser, Gregory S. Kluthe, Michael W. Achenbach
  • Patent number: 8036897
    Abstract: A voice integration platform and method provide for integration of a voice interface with a data system that includes stored data. The voice integration platform comprises one or more generic software components, the generic software components being configured to enable development of a specific voice user interface that is designed to interact with the data system in order to present the stored data to a user.
    Type: Grant
    Filed: August 31, 2006
    Date of Patent: October 11, 2011
    Inventors: Andrew G. Smolenski, Steven Markman, Pericles Haleftiras, Jon T. Layton, Lizanne Kaiser, Gregory S. Kluthe, Michael W. Achenbach
  • Publication number: 20060287854
    Abstract: A voice integration platform and method provide for integration of a voice interface with a data system that includes stored data. The voice integration platform comprises one or more generic software components, the generic software components being configured to enable development of a specific voice user interface that is designed to interact with the data system in order to present the stored data to a user.
    Type: Application
    Filed: August 31, 2006
    Publication date: December 21, 2006
    Applicant: Ben Franklin Patent Holding LLC
    Inventors: Andrew Smolenski, Steven Markman, Pericles Haleftiras, Jon Layton, Lizanne Kaiser, Gregory Kluthe, Michael Achenbach
  • Publication number: 20050261907
    Abstract: A voice integration platform and method provide for integration of a voice interface with a data system that includes stored data. The voice integration platform comprises one or more generic software components, the generic software components being configured to enable development of a specific voice user interface that is designed to interact with the data system in order to present the stored data to a user.
    Type: Application
    Filed: July 27, 2005
    Publication date: November 24, 2005
    Applicant: Ben Franklin Patent Holding LLC
    Inventors: Andrew Smolenski, Steven Markman, Pericles Haleftiras, Jon Layton, Lizanne Kaiser, Gregory Kluthe, Michael Achenbach
  • Publication number: 20050091057
    Abstract: A method of utilizing one or more generic software components to develop a specific voice application. The generic software components are configured to enable development of a specific voice application. The generic software components include a generic dialog asset that is stored in a repository. The method further comprises the step of deploying the specific voice application in a deployment environment, wherein the deployment environment includes the repository.
    Type: Application
    Filed: December 14, 2001
    Publication date: April 28, 2005
    Inventors: Mark Phillips, Pericles Haleftiras, Jon Layton, Lizanne Kaiser, Jonathan Cook