Abstract: A computer system that creates a virtual reality (VR), or metaverse, commerce space, includes a VR library that stores VR commerce space elements, a VR rendering engine in communication with the VR library, a call center server in communication with the VR rendering engine. The VR rendering engine selects one or more VR elements and creates a VR commerce space based on one or more customer preferences. The VR commerce space is transmitted to the call center server, which communicates the VR commerce space to a customer device and optionally to an agent device.

Abstract: A computer-implemented method for enhancing intelligibility of a participant in a meeting, that includes identifying, using at least a detection mechanism, when speech intelligibility and/or audio intelligibility of the participant of a plurality of participants in the meeting is impacted by one or more environmental conditions; upon evaluating, using at least a simulated human auditory model, noise types of speech of the participant in the meeting based at least partially on the speech intelligibility and/or the audio intelligibility of the participant, creating a local transcription of the speech by the participant in the meeting; and mapping, using at least a digital voice model, the local transcription onto a voice simulation of the participant to replicate vocal characteristics of the speech by the participant during the meeting.

Abstract: Systems and methods including one or more processors and one or more non-transitory storage devices storing computing instructions configured to run on the one or more processors and perform acts of analyzing historical videoconference data for a plurality of video conference participants to define one or more engagement metrics; receiving one or more video conference feeds comprising the at least one video conference participant; analyzing one or more contributions of the at least one video conference participant during the one or more video conference feeds using at least one of the historical videoconference data, the one or more behavioral science labels, the one or more engagement metrics, and a predictive software application; generating a real time engagement score for the at least one video conference participant based on the analysis of the one or more contributions; and coordinating displaying the real time engagement score. Other embodiments are disclosed herein.

Abstract: An electronic communication system for certification of an electronic communication includes: (1) a cryptographic trust server (CTS); (2) a common memory to store electronic communications; (3) a tuple server configured to generate tuple spaces; (4) a first user device; and (5) a first messaging user agent (MUA) associated with the first user device. The first MUA is configured to generate an MUA cryptographic hash for a first electronic communication, and the MUA places the first electronic communication with the cryptographic hash in the common memory, optionally with an iterative communication thread of prior electronic communications. The first MUA places an alert and the location of the first electronic communication in a tuple space provided by the tuple server. The alert notifies the CTS to access the common memory to review and verify or not verify the MUA cryptographic hash and optionally verify or not verify a CTS hash of the iterative communication thread.

Abstract: A conferencing system and method detects one or more two-dimensional (2D) images in presented 2D data and/or objects shown during a videoconference and renders them on a participant's three-dimensional (3D) tactile screen. The system includes a conferencing server that is in communication with one or more participant devices. An image recognition engine is in communication with the conferencing server and identifies the one or more 2D images. An imaging processor is in communication with the image recognition engine, and may be in communication with a camera that recognizes objects shown during the videoconference. The imaging processor creates a 3D rendering of the 2D images and/or the objects and directly or indirectly sends them to the participant's 3D tactile screen.

Abstract: A device, system and method for providing machine learning prompts on a call at a contact center server are provided. A contact center (CC) server receives a call. The CC server receives, on the call, an indication of a queue, of a plurality of queues maintained by the CC server, into which to place the call. The CC server places the call into the queue indicated by the indication, the call placed into the queue in a hold state. A machine learning engine generates, based on historical data associated with the queue, one or more prompts for the call. The CC server provides the one or more prompts on the call during the hold state.

Abstract: A computerized conferencing system is configured to integrate a live contribution from a non-conference participant during a conference. The system includes a conference server, a plurality of participant devices, a topic identifier, and a natural language processor (NLP). The conference server senses a conference invitation that includes conference topics. If a participant declines participation in the conference the participant's response to the conference invitation includes (a) the reason for the non-conference participant declining the conference invitation, and (b) a voice, video, image, or text input from the non-conference participant.

Abstract: An augmented reality (AR) system is disclosed that can include an AR server configured to create an immersive environment superimposed on the physical environment; a patient device configured to monitor a condition data of a patient, wherein the patient device is in communication with the AR server and is configured to transmit the condition data to the AR server; and an AR object processing engine in communication with the AR server. The AR object processing engine can generate and place an AR object in the immersive environment. The AR object can be selected based on a type of the condition data and is configured to display the condition data. One or more user devices in communication with the AR server, wherein at least one of the one or more user devices is configured to view or display the immersive environment, including the AR object, superimposed on the physical environment.

Abstract: A computerized meeting system is configured to provide advanced data to determine the respective skills of meeting participants. The system includes a meeting server configured to host meetings, a plurality of participant devices in communication with the meeting server, a participant skill determination engine in communication with the meeting server and with a host device that is assigned to a meeting host, a first database of participant attributes in communication with the participant skill determination engine, and a second database of participant participation in prior meetings in communication with the participant skill determination engine. The participant skill determination engine is provided a meeting topic by the meeting server during the current meeting, and based on the topic queries the first database and the second database to (a) determine the name of a participant suited to address the topic, and (b) communicate the participant name to the host device.

Abstract: An automated computer-implemented process can be executed by a monitoring server for real-time environmental impact assessment of a distributed computer system. The process includes receiving power metrics from metrics sources, the power metrics representing power usage by resources of the distributed computer system. The process further includes determining environmental impact metrics that represent amounts of CO2 emissions created by the distributed computer system. The process further includes comparing the environmental impact metrics with a CO2 emissions benchmark. The process further includes determining that the environmental impact metrics exceed the CO2 emissions benchmark. The process further includes outputting for display to a participant of a virtual meeting a prompt with a suggestion for executing a remedial measure that reduces CO2 emissions created by the distributed computer system.

Abstract: Systems and methods for a dual-functional modular system for providing Internet Protocol (IP) phones with wireless broadband capabilities and a handoff from public cellular networks to a private business system. The method may include providing a plurality of IP phones with one or more modular Long-Term Evolution (LTE) upgrade units, wherein the plurality of IP phones gain LTE endpoint features; configuring the one or more units to connect to a private IP network; continuously monitoring signal strength of a public LTE network and the private IP network; detecting a mobile device with an active call; when the private IP network provides a more stable connection, initiating a handoff from the public LTE network to the IP network; transferring the active call data to an available LTE-equipped IP phone; monitoring the IP network; and when the IP network becomes unstable, reverting service of the active call to the public LTE network.

Abstract: A computerized system is configured to automatically manage an incoming phone call from a caller to a cellular phone or an internet phone. The computerized system includes a first user device (e.g., a cell phone, internet phone, etc.) assigned to a first user. The system further includes an automated assistant module in communication with the first user device, a synthesized speech generator in communication with the automated assistant module, and a phone number directory in communication with the automated assistant module. The automated assistant module is configured to, when the incoming call is received by the first user device, determine (a) an importance of the incoming call based on (i) a location or number from which the incoming call originated, (ii) words used by the caller, (iii) a schedule of the first user, and (b) based on the importance of the incoming call, an appropriate response.

Abstract: Systems and methods for providing context-aware emergency information during an electronic communication are disclosed. The system can include an electronic communication device that includes a virtual assistant. The virtual assistant can autonomously provide information to a user and/or to an emergency response service provider during an emergency communication. Additionally or alternatively, the virtual assistant can automatically manipulate one or more functions on the electronic communication device and/or send a signal to manipulate one or more functions on a responder device.

Abstract: A computerized real-time data processing system for determining one or more topics presented during a conference utilizes a natural language processor (NLP) in communication with a conference server, wherein the NLP is configured to identify one or more topics presented in a conference based on identifying thematic elements in the speech of a conference host or participant, or in conference audio. One or more participant devices are in communication with the conference server, wherein each of the one or more participant devices has a display that displays conference topic files, wherein each conference topic file represents (a) a topic that was previously discussed during the conference, or (b) a topic that is presently being discussed during the conference. Each participant may, using the participant device unique to that participant, join a conference when a topic of interest is identified.

Abstract: A virtual reality system and method to permit a user to perform various activities in one or more metaverses while waiting in a virtual commerce space can include (1) one or more virtual reality (VR) servers configured to create multiple virtual spaces in one or more metaverses; (2) an avatar library in communication with each of the one or more VR servers; (3) a virtual commerce server in communication with the one or more VR servers and configured to communicate with a plurality of user operating devices, wherein the one or more servers are configured to receive an assistance request, generate an avatar bot as a placeholder in a virtual queue for a user, and transport an avatar of the user to a separate virtual space while the avatar bot represents the user in a virtual queue.

Abstract: A system for authenticating a sender of a response to an authentication request includes an authentication server, an identity server configured to receive biometric data of a user, a central ID system configured to create or receive a username and/or password, and a first user device associated with a first user. The first user device is configured to create a first user ID that includes at least a first username and a first biometric data. When an authentication request is sent to a user device by the authentication server the user device responds with a user ID. The authentication server then queries at least one or both of the central ID system and the identity server to certify the accuracy of the user ID to assure it matches the first user ID before (1) accepting the response, or (2) permitting the first user to access confidential information. The systems and methods may also include blockchain authentication or tuple space authentication.

Abstract: A system for authenticating a sender of a response to an authentication request includes an authentication server, an identity server configured to receive biometric data of a user, a central ID system configured to create or receive a username and/or password, and a first user device associated with a first user. The first user device is configured to create a first user ID that includes at least a first username and a first biometric data. When an authentication request is sent to a user device by the authentication server the user device responds with a user ID. The authentication server then queries at least one or both of the central ID system and the identity server to certify the accuracy of the user ID to assure it matches the first user ID before (1) accepting the response, or (2) permitting the first user to access confidential information. The systems and methods may also include blockchain authentication or tuple space authentication.

Abstract: A videoconferencing system and method are configured to select a virtual background for a participant of a videoconference. The system comprises a user analysis engine configured to receive and analyze a video feed to detect one or more physical characteristics of a first participant of a videoconference and to infer a particular cognitive or emotional state of the first participant from the detected one or more physical characteristics. The system comprises a background adjustment engine is configured to select a virtual background displayed with the first video feed based on the particular cognitive or emotional state of the first participant.

Abstract: A computer system and method searches organizational communications utilizing sentiment analysis of communication artifacts. A data-collection server first collects organizational data that includes communication artifacts. One or more searchable databases is in communication with the data-collection server and stores the communication artifacts. A search engine searches the databases for the communication artifacts in order to create a sentiment index for one or more sentiment types, wherein each sentiment type is stored in a separate database. A sentiment engine searches and analyzes each of the sentiment databases to create a sentiment index.

Abstract: An electronic communication method for audio and/or video call sentiment analysis includes receiving, by a second electronic communication system associated with a second user (e.g., the call receiver), an audio and/or video call request from a first electronic communication system associated with a first user (e.g., the call sender). The method further includes determining a sentiment/disposition of the first user. The method further includes displaying, on a graphical user interface of the second electronic communication system, the sentiment/disposition of the second user to indicate to the second user a disposition of the first user. The sentiment can be displayed on the receiver's electronic communication system before the receiver answers the call.