Abstract: Electronic communication methods and systems for determining biometric events and annotating recorded information with indicia of the biometric events are disclosed. Exemplary methods and systems can further determine contexts within the recorded information and further annotate the recorded information with indicia of the context.

Abstract: A communication system mitigating the risk of an incoming spoofed caller. The method involves issuing a token or a digital certificate to each network connection of a user, such as to each member of a social media platform to which the user is connected. The method includes determining a validity of the token or certificate of the network connection with a receiving party, which may be performed in response to searching and identifying the receiving party by a calling party. The method includes transmitting a message to the receiving party by the calling party in response to the validity confirmation of the token or the digital certificate. A message is transmitted that includes a calling identifier to be displayed to provide calling ID to the receiving party and a time of the intended call. The message may provide connection details, mutual connections, and historical events with the calling party.

Abstract: The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to determine a customer query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the customer device by the virtual assistant.

Abstract: A communication system and method mitigates the risk of connecting to undesirable social media contacts. The system and method may involve identifying trusted contacts of a user and saving them in a trusted contacts database, wherein the trusted members can be one or more of (a) work contacts, (b) contacts from other social media sites, (c) friends and family, and (d) others. When a potential contact on a social media platform attempts to connect to the user, the identity of the potential contact is compared to the trusted contacts in the trusted contacts database. The user is then alerted as to whether the potential contact is in the trusted contacts database and the user can utilize that information to determine whether or not to connect to the potential contact. Alternatively, the proposed connection may be (1) automatically rejected is the potential contact is not in the trusted contacts database, or (2) automatically accepted if the potential contact is in the trusted contacts database.

Abstract: A communication system configured to provide blockchain-driven certification of iterative electronic communications such as e-mail-based communications. The system provides blockchain-driven certification by storing the hash of an e-mail thread in a blockchain each time the message or its elements are modified. This allows the system to verify whether or not the thread has been tampered with since it was last modified, when the last verified message was added to the thread. The system creates a baseline that is used towards creating trust certificates ensuring the recipients of such iterative electronic communications that the message has not been breached during its iterations that are shared between two or more parties, e.g., communications participants including senders and recipients.

Abstract: A conferencing system for determining a participant's status during a conference may include (1) a conference server configured to identify one or more conference topics, and (2) one or more participant devices in communication with the conference server, wherein each participant device is assigned to a unique participant. A natural language processor (NLP) may be in communication with the conference server, wherein the NLP processor is configured to identify a participant and one or more topics on which the participant comments. A ranking engine is configured to identify one or both of (a) whether the participant was an originator of an idea related to a conference topic, and (b) the participant's contribution to a conference topic.

Abstract: Systems, devices, and methods for UI testing and reconciliation are presented. In one example, a method of UI testing includes generating a wireframe model of the UI. The method also includes generating a code segment from a portion of the wireframe model of the UI. Additionally, the example method includes determining whether an error in the code segment exists based on a comparison of an aspect of the wireframe model to an aspect of the code segment. The method may include generating an updated code segment from the portion of the wireframe model of the UI when determining the error in the code segment.

Abstract: Embodiments include systems and methods for receiving an action item trigger by a user of a conferencing application; and in response to receiving the action item trigger, generating spoken words from audio data of a session of the conferencing application; normalizing the spoken words; generating higher-level representations of the normalized spoken words; determining semantic similarities of the higher-level representations of the normalized spoken words and higher level representations of normalized action words of an action word list; ranking options for top spoken words and action words based at least in part on the semantic similarities; identifying candidates for action words and/or phrases from the top spoken words and action words; and parsing the candidates to generate one or more action items.

Abstract: A system and method for determining and applying habits during a communication are disclosed. The habits can be used to automatically connect a user to a communication and/or to modify settings for a communication during the communication.

Abstract: Electronic communication methods and systems for determining sentiment associated with a communication, conveniently displaying indicia of the sentiment information, and scoring the sentiment information are disclosed. The methods and systems can include associating an emoji with a sentiment and annotating information, for example, a highlight reel or a waveform, with the emoji.

Abstract: The technology described herein determines a clout value for a creator of a digital collectible, determines a popularity value of the digital collectible, and aggregates the clout value and the popularity value into an aggregated value for the digital collectible, normalizes the aggregated value and assigns the normalized aggregated value as an assessed value for the digital collectible. The digital collectible may then be converted into a non-fungible token (NFT) having the assessed value.

Abstract: A method and system creates a spatial, multi-dimensional presentation file (i.e., a VR file) from a two-dimensional (2D) presentation file. The system may include a server to receive the 2D file and identify axis points in the 2D file. The one or more axis points and supplemental information related to one or more of the axis points are provided to a VR conversion engine. The VR conversion engine creates a VR file that includes the 2D file and supplemental information relating to the one or more axis points.

Abstract: A communication system with a noise cancellation (NC) assembly providing adaptive or dynamic noise cancellation. The NC assembly includes a localizer module determining, during a communication session (active speaking or during idle times), a location of the active talker. The NC assembly includes a beam generator forming a beam in the determined direction of the active talker to enhance the active talker speech. Once the NC assembly has determined the position of the active talker, the NC assembly assigns a microphone of the microphone array or generated beam in that active direction to be the “active signal” source. The NC assembly assigns a second microphone or beam to be the noise source for NC purposes, and this source may be selected to be in acoustic shadow of the first microphone used as the active signal source or may be the farthest away in its position from the active talker's position.

Abstract: Systems and methods for virtual meetings allow a recipient of a request to attend a meeting alternate options to: not attend the meeting but record all or part(s) of the meeting, or to attend the meeting and record all or part(s) of the meeting. In an embodiment, a conferencing system comprising a conferencing server is in communication with a participant device. The conferencing server sends the participant device a meeting request which includes recording options available to the recipient. The communication may include metadata that assists the conferencing system to identify the part(s) of the meeting the recipient wishes to be recorded.

Abstract: An electronic communication method and system for providing private communications from one or more advisors to a participant of an electronic communication are provided. Exemplary methods include establishing an electronic communication between two or more participants (e.g., using a first communication session) and establishing a private session between an advisor and one or more of the participants.

Abstract: An electronic communication method and system for providing private communications from one or more advisors to a participant of an electronic communication are provided. Exemplary methods include establishing an electronic communication between two or more participants (e.g., using a first communication session) and establishing a private session between an advisor and one or more of the participants.

Abstract: A communication system adapted to allow participants, during a collaboration event or session, to ask questions while also serving up or providing relevant context to the presenter. This can be done by the participant clicking anywhere on the screen of their display on their client device during an online presentation and then presenting their question (e.g., typing or otherwise entering their input) about that particular portion of the presentation. When a user clicks on their screen during the presentation, a new dialog will open with a screenshot of the point of the presentation that occurred as well as a dialog box to type in a question. When the participant submits their question, a question report can be created and sent to the server. This report may include a user identifier (ID), a timestamp of when the screenshot was taken, the coordinates of the click/selection location, and the question itself.

Abstract: Electronic communication methods and systems for determining biometric events and annotating recorded information with indicia of the biometric events are disclosed. Exemplary methods and systems can further determine contexts within the recorded information and further annotate the recorded information with indicia of the context.

Abstract: Embodiments include systems and methods for routing a request by a customer to an agent to handle the request. The method includes receiving a request from a customer, analyzing a digital footprint of the customer to determine one or more clout indicators of the customer, analyzing a digital footprint of a plurality of agents to determine one or more clout indicators for at least one of the plurality of agents, and routing the request to a selected one of the plurality of agents based at least in part on the one or more clout indicators of the customer and the one or more clout indicators for at least one of the plurality of agents.

Abstract: Electronic communication methods and systems for determining sentiment associated with a communication, conveniently displaying indicia of the sentiment information, and scoring the sentiment information are disclosed. The methods and systems can include associating an emoji with a sentiment and annotating information, for example, a highlight reel or a waveform, with the emoji.