Patents by Inventor Lois J. Pannkuk

Lois J. Pannkuk has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and means for evaluating customer service performance
    Patent number: 6970831
    Abstract: A method for evaluating customer service performance is implemented by a computer software application. Customers are presented with transaction specific questions to evaluate particular employees. A customer's response to a survey question is stored on a computer. Different performance indicators are calculated for the employee based on the responses to the customer surveys. The employee is evaluated based on these performance indicators.
    Type: Grant
    Filed: February 23, 1999
    Date of Patent: November 29, 2005
    Assignee: PerforMax, Inc.
    Inventors: Nancy L. Anderson, Lois J. Pannkuk