Patents by Inventor Lona Noelle Dallessandro

Lona Noelle Dallessandro has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automating customer relations in a communications environment
    Patent number: 8488770
    Abstract: A method includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. The performance data may be gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of the communication network. The method further includes identifying the at least one component that provides a particular service to a particular subscriber based on a subscriber inquiry received from the particular subscriber. The method further includes identifying particular performance data within the received performance data. The particular performance data may be associated with the particular service provided by the at least one component. The method further includes determining a performance status of the at least one component, based on the particular performance data.
    Type: Grant
    Filed: June 14, 2012
    Date of Patent: July 16, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Kirk Mahoney, Lona Noelle Dallessandro, James Austin Britt, Douglas Bruun, Rosalinda Garcia, Jonathan Paden, Ellen Pate, Kristina Robinson, Tom Wiatt
  • System and Method for Automating Customer Relations in a Communications Environment
    Publication number: 20120250851
    Abstract: A method includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. The performance data may be gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of the communication network. The method further includes identifying the at least one component that provides a particular service to a particular subscriber based on a subscriber inquiry received from the particular subscriber. The method further includes identifying particular performance data within the received performance data. The particular performance data may be associated with the particular service provided by the at least one component. The method further includes determining a performance status of the at least one component, based on the particular performance data.
    Type: Application
    Filed: June 14, 2012
    Publication date: October 4, 2012
    Applicant: AT&T Intellectual Property I, L.P.
    Inventors: Kirk MHONEY, Lona Noelle DALLESSANDRO, James Austin BRITT, Douglas BRUNN, Rosalinda GARCIA, Jonathan PADEN, Ellen PATE, Kristina ROBINSON, Tom WIATT
  • Home networking resource management
    Patent number: 7603494
    Abstract: In a particular embodiment, the disclosure is directed to a method of configuring a computer coupled to a residential gateway. The method includes executing resource sharing software on the computer, receiving a message from the residential gateway requesting identification of available resources of the computer, and sending a response message to the residential gateway. The response message identifies a set of available resources of the computer. The method further includes receiving access settings corresponding to each of the set of available resources and configuring the computer to provide access to each of the set of available resources in accordance with the access settings.
    Type: Grant
    Filed: January 5, 2005
    Date of Patent: October 13, 2009
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Adam Lee Klein, Jamie Fisher, James Bert Grantges, James L. Cansler, Jr., Lona Noelle Dallessandro