Patents by Inventor Lori Keighron

Lori Keighron has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for network service assurance
    Patent number: 7956737
    Abstract: Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.
    Type: Grant
    Filed: December 24, 2008
    Date of Patent: June 7, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Zhiqiang Qian, I-Cheng Steve Hsu, Lori Keighron, Jackson Liu, Daniel McMillan, Timothy Plattner, Michael John Zinnikas
  • Method and Apparatus for Network Service Assurance
    Publication number: 20100156623
    Abstract: Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.
    Type: Application
    Filed: December 24, 2008
    Publication date: June 24, 2010
    Applicant: AT&T Intellectual Property I, L.P.
    Inventors: Zhiqiang Qian, I-Cheng Steve Hsu, Lori Keighron, Jackson Liu, Daniel McMillan, Timothy Plattner, Michael John Zinnikas