Patents by Inventor Lorne E. Wood

Lorne E. Wood has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Data Processing System for Automatic Presetting of Controls in an Evaluation Operator Interface
    Publication number: 20230273930
    Abstract: One embodiment comprises a data processing system for populating selections in an evaluation operator interface. The system may record voice sessions of phone calls, transcribe the voice sessions and store transactions including the voice sessions and transcripts. The system receives a request from a client computer for an evaluation to evaluate a transaction that was assigned an automated score according to the automated scoring template based on a transcript of the transaction having matched a lexicon. The system generates the evaluation. Generating the evaluation comprises setting an answer control for a question in the evaluation to a preselected answer based on a defined correspondence between the automated score and the preselected answer, the preselected answer selected from a defined set of acceptable answers to the question. The system may generate page code for the answer control that sets the answer control to the preselected answer.
    Type: Application
    Filed: May 9, 2023
    Publication date: August 31, 2023
    Inventors: Steven J. Graff, Lorne E. Wood
  • Data processing system for automatic presetting of controls in an evaluation operator interface
    Patent number: 11687537
    Abstract: One embodiment comprises a data processing system for populating selections in an evaluation operator interface. The system may record voice sessions of phone calls, transcribe the voice sessions and store transactions including the voice sessions and transcripts. The system receives a request from a client computer for an evaluation to evaluate a transaction that was assigned an automated score according to the automated scoring template based on a transcript of the transaction having matched a lexicon. The system generates the evaluation. Generating the evaluation comprises setting an answer control for a question in the evaluation to a preselected answer based on a defined correspondence between the automated score and the preselected answer, the preselected answer selected from a defined set of acceptable answers to the question. The system may generate page code for the answer control that sets the answer control to the preselected answer.
    Type: Grant
    Filed: May 18, 2018
    Date of Patent: June 27, 2023
    Assignee: OPEN TEXT CORPORATION
    Inventors: Steven J. Graff, Lorne E. Wood
  • Data Processing System for Automatic Presetting of Controls in an Evaluation Operator Interface
    Publication number: 20190354598
    Abstract: One embodiment comprises a data processing system for populating selections in an evaluation operator interface. The system may record voice sessions of phone calls, transcribe the voice sessions and store transactions including the voice sessions and transcripts. The system receives a request from a client computer for an evaluation to evaluate a transaction that was assigned an automated score according to the automated scoring template based on a transcript of the transaction having matched a lexicon. The system generates the evaluation. Generating the evaluation comprises setting an answer control for a question in the evaluation to a preselected answer based on a defined correspondence between the automated score and the preselected answer, the preselected answer selected from a defined set of acceptable answers to the question. The system may generate page code for the answer control that sets the answer control to the preselected answer.
    Type: Application
    Filed: May 18, 2018
    Publication date: November 21, 2019
    Inventors: Steven J. Graff, Lorne E. Wood