Abstract: A Management-as-a-Service (MaaS) agent running on a client network creates a reverse session-origination (RSO) tunnel between the client network and a MaaS server. The MaaS agent collects client statistics at and regarding the client network and transmits the client statistics to the MaaS server. The MaaS server analyzes the client data and sends alerts or other messages to a user, who may be outside the client network, in the event certain conditions are met.

Abstract: A Management-as-a-Service (MaaS) agent running on a SOPS creates collecting management statistics relating to the health, utilization, and performance of a subscriber on-premises system (SOPS). The MaaS agent forwards the collected data to a MaaS server, which stores the data in association with a tenant identifier (TID) in a multi-tenant database. The MaaS server tags user queries with the TID, so that the query result is based on management data for the respective SOPS, to the exclusion of SOPS associated with different TIDs. The use of multi-tenant techniques with non-multi-tenant SOPS allows one MaaS to manage plural SOPS while maintaining isolation of the management data for the respective SOPS. In addition, the use of multi-tenant techniques allows SOPS to be managed together with cloud-based subscriber applications, facilitating common management of hybrid cloud and on-premises systems.

Abstract: A Management-as-a-Service (MaaS) agent running on a SOPS creates collecting management statistics relating to the health, utilization, and performance of a subscriber on-premises system (SOPS). The MaaS agent forwards the collected data to a MaaS server, which stores the data in association with a tenant identifier (TID) in a multi-tenant database. The MaaS server tags user queries with the TID, so that the query result is based on management data for the respective SOPS, to the exclusion of SOPS associated with different TIDs. The use of multi-tenant techniques with non-multi-tenant SOPS allows one MaaS to manage plural SOPS while maintaining isolation of the management data for the respective SOPS. In addition, the use of multi-tenant techniques allows SOPS to be managed together with cloud-based subscriber applications, facilitating common management of hybrid cloud and on-premises systems.

Abstract: A Management-as-a-Service (MaaS) agent running on a client network creates a reverse session-origination (RSO) tunnel between the client network and a MaaS server. The MaaS agent collects client statistics at and regarding the client network and transmits the client statistics to the MaaS server. The MaaS server analyzes the client data and sends alerts or other messages to a user, who may be outside the client network, in the event certain conditions are met.