Abstract: A software application system for the automated drop-off and pick-up for repair, return or exchange of service items including a secure drop-off/pick-up area for the items, a software application that is integrated with a stat system server of a service provider, the software application creating a unique identifier for secure access and retrieval of a service item and the software application having a notification interface to facilitate automated notification for responsive communication between the user and the service provider to describe service or repair required, provide quotations, request and receive additional information and notify the customer on completion of the service and scheduled maintenance using automated voicemail recording, and/or text messaging through a cellular telephone, email, PDA or iPhone using a web-based or mobile based applet.

Abstract: A software application system for the automated drop-off and pick-up for repair, return or exchange of service items including a secure drop-off/pick-up area for the items, a software application that is integrated with a stat system server of a service provider, the software application creating a unique identifier for secure access and retrieval of a service item and the software application having a notification interface to facilitate automated notification for responsive communication between the user and the service provider to describe service or repair required, provide quotations, request and receive additional information and notify the customer on completion of the service and scheduled maintenance using automated voicemail recording, and/or text messaging through a cellular telephone, email, PDA or iPhone using a web-based or mobile based applet.

Abstract: An automated system for drop-off and pick-up for repair, return or exchange of tangible items including a secure drop-off/pick-up area for the items, a computer and software to manage the data for the system, and a user interface to facilitate automated notification for responsive communication between the user and the service provider to describe service or repair required, provide quotations, request and receive additional information and notify the customer on completion of the service and scheduled maintenance using automated voicemail recording, and/or text messaging through a cellular telephone, email, PDA or iPhone using a web based applet.