Patents by Inventor Louise Juanita Erven

Louise Juanita Erven has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent systems based training of customer service agents
    Patent number: 11657727
    Abstract: A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.
    Type: Grant
    Filed: March 20, 2022
    Date of Patent: May 23, 2023
    Assignee: TTEC Holdings, Inc.
    Inventors: Henry Truong, Gershwin Allson Lamont Exeter, Louise Juanita Erven
  • INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS
    Publication number: 20220208015
    Abstract: A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.
    Type: Application
    Filed: March 20, 2022
    Publication date: June 30, 2022
    Applicant: TTEC Holdings, Inc.
    Inventors: Henry Truong, Gershwin Allson Lamont Exeter, Louise Juanita Erven
  • Intelligent systems based training of customer service agents
    Patent number: 11282405
    Abstract: A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.
    Type: Grant
    Filed: September 30, 2019
    Date of Patent: March 22, 2022
    Assignee: TTEC Holdings, Inc.
    Inventors: Henry Truong, Gershwin Alison Lamont Exeter, Louise Juanita Erven
  • INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS
    Publication number: 20200111377
    Abstract: A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.
    Type: Application
    Filed: September 30, 2019
    Publication date: April 9, 2020
    Applicant: TTEC Services Corporation
    Inventors: Henry Truong, Gershwin Allson Lamont Exeter, Louise Juanita Erven