Patents by Inventor Luchuan Liu

Luchuan Liu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Action determination for case management
    Patent number: 11138530
    Abstract: The present disclosure is related to a case management application that may be utilized by a user to open a service case associated with a service event. The case management application may receive information associated with the service case and/or the user to provide a recommended action to address the service event. In some embodiments, the case management application may access a recommendation tool that includes a trend model that may be used by the case management application to determine the recommended action. A designer may be able to modify the recommendation tool and/or the trend model accessed by the case management application to adjust how the case management application determines a recommended action to provide to the user.
    Type: Grant
    Filed: March 19, 2019
    Date of Patent: October 5, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Andrew Krier, Matthew David Lloyd, Luchuan Liu, Lifen Yan, Antin Brucelee Selvaraj
  • ACTION DETERMINATION FOR CASE MANAGEMENT
    Publication number: 20200302349
    Abstract: The present disclosure is related to a case management application that may be utilized by a user to open a service case associated with a service event. The case management application may receive information associated with the service case and/or the user to provide a recommended action to address the service event. In some embodiments, the case management application may access a recommendation tool that includes a trend model that may be used by the case management application to determine the recommended action. A designer may be able to modify the recommendation tool and/or the trend model accessed by the case management application to adjust how the case management application determines a recommended action to provide to the user.
    Type: Application
    Filed: March 19, 2019
    Publication date: September 24, 2020
    Inventors: Andrew Krier, Matthew David Lloyd, Luchuan Liu, Lifen Yan, Antin Brucelee Selvaraj