Patents by Inventor Lucia POZZAN

Lucia POZZAN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND APPARATUS FOR DETECTING AN INCONGRUITY IN SPEECH OF A PERSON
    Publication number: 20240005915
    Abstract: A method and an apparatus for detecting an incongruity in a speech, for example, in a conversation between a customer and an agent of a call center, or any other speech is provided. The method includes a processor comparing a sentiment score and an emotion score of a portion of a speech. The sentiment scores are based on the text in the portion, while the emotion scores are based on the tonal data of the portion, and the processor identifies an incongruity if the sentiment score does not correlate with the emotion score.
    Type: Application
    Filed: June 30, 2022
    Publication date: January 4, 2024
    Inventors: Lucia POZZAN, Basuraj AGRAWAL