Patents by Inventor Lucie Suzanne Marie Catherine Desfontaines

Lucie Suzanne Marie Catherine Desfontaines has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for determining optimal incentives for customers to reduce queueing wait time with wait-time-dependent incentive choice probabilities
    Patent number: 10839414
    Abstract: A method is provided for determining a number of current customers in a queue for a first event; estimating a current wait time of the queue for a new customer based at least on the number of current customers in the queue; predicting a future wait time of the queue for the new customer, if the new customer entered the queue after completing at least one second event prior to entering the queue of the first event, wherein estimating the future wait time is based at least on a probability of one or more future customers performing the at least one second event prior to entering the queue; determining an incentive for the new customer to complete the at least one second event prior to entering the queue based at least on the current wait time and the future wait time; and sending the incentive to the customer.
    Type: Grant
    Filed: October 7, 2016
    Date of Patent: November 17, 2020
    Assignee: International Business Machines Corporation
    Inventors: Lucie Suzanne Marie Catherine Desfontaines, Laura Wynter
  • METHOD AND SYSTEM FOR DETERMINING OPTIMAL INCENTIVES FOR CUSTOMERS TO REDUCE QUEUEING WAIT TIME WITH WAIT-TIME-DEPENDENT INCENTIVE CHOICE PROBABILITIES
    Publication number: 20180101859
    Abstract: A method is provided for determining a number of current customers in a queue for a first event; estimating a current wait time of the queue for a new customer based at least on the number of current customers in the queue; predicting a future wait time of the queue for the new customer, if the new customer entered the queue after completing at least one second event prior to entering the queue of the first event, wherein estimating the future wait time is based at least on a probability of one or more future customers performing the at least one second event prior to entering the queue; determining an incentive for the new customer to complete the at least one second event prior to entering the queue based at least on the current wait time and the future wait time; and sending the incentive to the customer.
    Type: Application
    Filed: October 7, 2016
    Publication date: April 12, 2018
    Inventors: Lucie Suzanne Marie Catherine Desfontaines, Laura Wynter