Patents by Inventor Lucinda Waysack

Lucinda Waysack has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11328032
    Abstract: Methods and systems for building a demo to interact with a customer including causing to display by a processor, a link for accessing the demo; initiating, by the processor, the demo by actuation of the link wherein the demo includes a set of webpage images, each configured as a screen with animations to mimic an interaction between a user and the customer; and presenting, by the processor, a storyboard of a dialog composed of a set of screens mimicking an ongoing customer dialogue for a service wherein the set of screens includes a first subset of webpage images of a customer view and the second subset of webpage images of a backend analytical view that are configured with animation to build on the ongoing customer dialogue based on mimicked data received from a suite of customer apps to enable the demo to have an appearance of actual customer exchange.
    Type: Grant
    Filed: December 21, 2020
    Date of Patent: May 10, 2022
    Assignee: salesforce.com, inc.
    Inventors: Mathew Kwok, Helder Rocha, Timothy Witzenman, Lucinda Waysack