Patents by Inventor Luis CAICEDO

Luis CAICEDO has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Mobile trouble ticket
    Patent number: 9071551
    Abstract: A device is configured to determine that the device is experiencing a problem, and to determine a problem type associated with the problem. The device is configured to determine a set of questions, based on the problem type, and to provide the set of questions to a user of the device. The device is configured to receive user input including responses to the set of questions. The device is configured to determine device information associated with one or more hardware components, hardware attributes, or software attributes associated with the user device. The device is configured to generate a trouble ticket based on the set of questions, the user input and the device information, and to transmit the trouble ticket.
    Type: Grant
    Filed: August 6, 2013
    Date of Patent: June 30, 2015
    Assignee: Cellco Partnership
    Inventors: Luis Caicedo, Jason Williams
  • MOBILE TROUBLE TICKET
    Publication number: 20150046578
    Abstract: A device is configured to determine that the device is experiencing a problem, and to determine a problem type associated with the problem. The device is configured to determine a set of questions, based on the problem type, and to provide the set of questions to a user of the device. The device is configured to receive user input including responses to the set of questions. The device is configured to determine device information associated with one or more hardware components, hardware attributes, or software attributes associated with the user device. The device is configured to generate a trouble ticket based on the set of questions, the user input and the device information, and to transmit the trouble ticket.
    Type: Application
    Filed: August 6, 2013
    Publication date: February 12, 2015
    Applicant: Cellco Partnership d/b/a Verizon Wireless
    Inventors: Luis CAICEDO, Jason WILLIAMS