Patents by Inventor Luis Mireles

Luis Mireles has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for integrating and conducting video sessions
    Patent number: 12035071
    Abstract: Methods and systems described in this disclosure describe an integration of video sessions across platforms, transforming the user experience. In some embodiments, a user can participate in an interaction via a channel. Next, the system can determine whether the interaction is eligible for a video session with a representative. When the interaction is eligible for the video session, an option for the video session can be displayed on a user interface of the device. After receiving a request for the video session, the video session can be routed to a uniquely skilled representative, where the uniquely skilled representative is determined based, at least in part, on the interaction.
    Type: Grant
    Filed: October 5, 2021
    Date of Patent: July 9, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Enrique A. Tamayo, Nicole Calderon, Wesley Purcell, Luis Mireles, Felisa Flores, Vijay Jayapalan, Jeffrey William Gallagher, Minya Liang, Nathan J. Rowe, David W. Gaither, Elizabeth Guerrero
  • Systems and methods for integrating and conducting video sessions
    Patent number: 11172162
    Abstract: Methods and systems described in this disclosure describe an integration of video sessions across platforms, transforming the user experience. In some embodiments, a user can participate in an interaction via a channel. Next, the system can determine whether the interaction is eligible for a video session with a representative. When the interaction is eligible for the video session, an option for the video session can be displayed on a user interface of the device. After receiving a request for the video session, the video session can be routed to a uniquely skilled representative, where the uniquely skilled representative is determined based, at least in part, on the interaction.
    Type: Grant
    Filed: November 18, 2020
    Date of Patent: November 9, 2021
    Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
    Inventors: Enrique A. Tamayo, Nicole Calderon, Wesley Purcell, Luis Mireles, Felisa Flores, Vijay Jayapalan, Jeffrey William Gallagher, Minya Liang, Nathan J. Rowe, David W. Gaither, Elizabeth Guerrero
  • Systems and methods for integrating and conducting video sessions
    Patent number: 10880518
    Abstract: Methods and systems described in this disclosure describe an integration of video sessions across platforms, transforming the user experience. In some embodiments, a user can participate in an interaction via a channel. Next, the system can determine whether the interaction is eligible for a video session with a representative. When the interaction is eligible for the video session, an option for the video session can be displayed on a user interface of the device. After receiving a request for the video session, the video session can be routed to a uniquely skilled representative, where the uniquely skilled representative is determined based, at least in part, on the interaction.
    Type: Grant
    Filed: August 21, 2019
    Date of Patent: December 29, 2020
    Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
    Inventors: Enrique A. Tamayo, Nicole Calderon, Wesley Purcell, Luis Mireles, Felisa Flores, Vijay Jayapalan, Jeffrey William Gallagher, Minya Liang, Nathan J. Rowe, David W. Gaither, Elizabeth Guerrero
  • Systems and methods for integrating and conducting video sessions
    Patent number: 10432892
    Abstract: Methods and systems described in this disclosure describe an integration of video sessions across platforms, transforming the user experience. In some embodiments, a user can participate in an interaction via a channel. Next, the system can determine whether the interaction is eligible for a video session with a representative. When the interaction is elgible for the video session, an option for the video session can be displayed on a user interface of the device. After receiving a request for the video session, the video session can be routed to a uniquly skilled representative, where the uniquely skilled representative is determined based, at least in part, on the interaction and a location of the device.
    Type: Grant
    Filed: January 25, 2017
    Date of Patent: October 1, 2019
    Assignee: United Services Automobile Association (USAA)
    Inventors: Enrique A. Tamayo, Nicole Calderon, Wesley Purcell, Luis Mireles, Felisa Flores, Vijay Jayapalan, Jeffrey William Gallagher, Minya Liang, Nathan J. Rowe, David W. Gaither, Elizabeth Guerrero