Abstract: Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.

Abstract: Aspects of the present disclosure include an adaptive notification and ticketing system for a telecommunications network. The system includes a computing device and a plurality of network devices associated with the telecommunications network. Data is generated about a plurality of past network events associated with the plurality of network devices. The computing device is utilized to generate a model from the data. The model may be used to interpret new network events and generate an output indicative of a service impact event. The new network events are applied to the model using the computing device to generate the output indicative of a service impact event. The computing device generates a responsive action from the output indicative of a service impact event. The service impact event is a network event that disrupts a network service associated with the telecommunications network.

Abstract: Aspects of the present disclosure include an adaptive notification and ticketing system for a telecommunications network. The system includes a computing device and a plurality of network devices associated with the telecommunications network. Data is generated about a plurality of past network events associated with the plurality of network devices. The computing device is utilized to generate a model from the data. The model may be used to interpret new network events and generate an output indicative of a service impact event. The new network events are applied to the model using the computing device to generate the output indicative of a service impact event. The computing device generates a responsive action from the output indicative of a service impact event. The service impact event is a network event that disrupts a network service associated with the telecommunications network.

Abstract: Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure information for an installed network design providing one or more telecommunication products at one or more customer sites is retrieved. Customer service analytics are generated based on the technical infrastructure information and output for display on a graphical user interface.

Abstract: Implementations described and claimed herein provide systems and methods for generating customer solutions using real-time information for new customer sales and/or current customer support. In one implementation, technical infrastructure data for a provider network is retrieved from one or more databases. The technical infrastructure data represents network assets and capabilities. Location information is obtained for at least one customer site. A product selection including a set of design attributes for one or more telecommunication products is received. A network access point for providing the one or more telecommunication products is determined based on a correlation of the technical infrastructure data with the location information. A configuration for the at least one customer site is generated based on the product selection. A design is generated based on the network access point and the at least one configured customer site.