Patents by Inventor Luke Shardlow

Luke Shardlow has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20200260243
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
    Type: Application
    Filed: February 13, 2020
    Publication date: August 13, 2020
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Patent number: 10609531
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
    Type: Grant
    Filed: April 10, 2019
    Date of Patent: March 31, 2020
    Assignee: eBay Inc.
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Publication number: 20190239045
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
    Type: Application
    Filed: April 10, 2019
    Publication date: August 1, 2019
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Patent number: 10278040
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
    Type: Grant
    Filed: February 23, 2018
    Date of Patent: April 30, 2019
    Assignee: EBAY INC.
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Publication number: 20180184276
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
    Type: Application
    Filed: February 23, 2018
    Publication date: June 28, 2018
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Patent number: 9936332
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request from a mobile device is issued to a remote device for assistance. Information from the mobile device is periodically transmitted to the remote device, the information comprising command information submitted to a mobile application by a user.
    Type: Grant
    Filed: July 10, 2017
    Date of Patent: April 3, 2018
    Assignee: eBay Inc.
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Publication number: 20170311111
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request from a mobile device is issued to a remote device for assistance. Information from the mobile device is periodically transmitted to the remote device, the information comprising command information submitted to a mobile application by a user.
    Type: Application
    Filed: July 10, 2017
    Publication date: October 26, 2017
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Patent number: 9706332
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request is issued to a remote from a mobile device for assistance. Information indicative of a sequence of states of an execution of a mobile application is periodically transmitted from a mobile device to the remote device.
    Type: Grant
    Filed: September 2, 2016
    Date of Patent: July 11, 2017
    Assignee: eBay Inc.
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Publication number: 20160373883
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request is issued to a remote from a mobile device device for assistance. Information indicative of a sequence of states of an execution of a mobile application is periodically transmitted from a mobile device to the remote device.
    Type: Application
    Filed: September 2, 2016
    Publication date: December 22, 2016
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Patent number: 9436428
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
    Type: Grant
    Filed: November 8, 2013
    Date of Patent: September 6, 2016
    Assignee: eBay Inc.
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Publication number: 20140129612
    Abstract: Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.
    Type: Application
    Filed: November 8, 2013
    Publication date: May 8, 2014
    Inventors: Scot Fraser Hamilton, Ladd Van Tol, Luke Shardlow, Jonathan David Chard, Matthew Olson
  • Publication number: 20130050118
    Abstract: Systems and methods disclosed herein may operate to detect, via a user device corresponding to a user, a user gesture performed on or in proximity of the user device during execution of a user interface in relation with an application; compare the user gesture against at least one predetermined gesture; and generate a feedback message associated with the application based on determining that the user gesture matches the at least one predetermined gesture, with the generating including automatically capturing a screen image of the user interface and inserting the screen image as at least part of the feedback message.
    Type: Application
    Filed: August 28, 2012
    Publication date: February 28, 2013
    Applicant: eBay Inc.
    Inventors: Jens Kjelsbak, Jesper Hart-Hansen, John McElligott, Luke Shardlow