Abstract: Systems, apparatuses, and methods for representing words or phrases, and using the representation to perform NLP and NLU tasks, where these tasks include sentiment analysis, question answering, and conference resolution. Embodiments introduce a type of deep contextualized word representation that models both complex characteristics of word use, and how these uses vary across linguistic contexts. The word vectors are learned functions of the internal states of a deep bidirectional language model (biLM), which is pre-trained on a large text corpus. These representations can be added to existing task models and significantly improve the state of the art across challenging NLP problems, including question answering, textual entailment and sentiment analysis.

Abstract: Systems, apparatuses, and methods for representing words or phrases, and using the representation to perform NLP and NLU tasks, where these tasks include sentiment analysis, question answering, and conference resolution. Embodiments introduce a type of deep contextualized word representation that models both complex characteristics of word use, and how these uses vary across linguistic contexts. The word vectors are learned functions of the internal states of a deep bidirectional language model (biLM), which is pre-trained on a large text corpus. These representations can be added to existing task models and significantly improve the state of the art across challenging NLP problems, including question answering, textual entailment and sentiment analysis.

Abstract: A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information extracted from one or more exemplary conversations to generate a response to the received utterance. The agent then sends the generated response to the customer.

Abstract: A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information extracted from one or more exemplary conversations to generate a response to the received utterance. The agent then sends the generated response to the customer.