Abstract: The system and method allows an organization to receive different types of customer feedback, process the feedback, store the feedback, determine feedback that is related (such as multiple feedback items that are from the same customer, discuss the same product, service, or event), analyze the related feedback, and initiate actions based on the received customer feedback. The method and system may initiate actions based on whether the analyzed, related feedback exceeds a threshold. For example, the method and system may initiate customer recovery efforts if too many negative feedback items are received from the same customer. The method and system may assign weights to different types of feedback before completing the threshold calculation.

Abstract: A method and system for performing VLAN provisioning using packet discovery and learning allows a network transport device to support existing VLAN configurations in a new network environment. When Ethernet frames having a VLAN tag are received from a client-side device, an association of the VLAN tag with the client port is recorded at the network transport device. Then, when an Ethernet frame including the VLAN tag is received from a network-side device, the Ethernet frame is directed to the client port associated with the VLAN tag. Additional security measures may restrict a learning period for recording VLAN tag associations. The network transport device may also flood client-side devices and/or network-side devices to associate respective client ports and/or network ports with a VLAN tag.

Abstract: A method of authenticating a message that is purportedly sent from an account holder having a device that digitally signs messages using a unique private key includes receiving the message, a unique identifier associated with an account of the account holder maintained by an account authority, and a digital signature of the message, the message including a verification status generated by the device based on a comparison of biometric verification data provided to the device with biometric verification data of the account holder prestored within the device, verifying that the message was digitally signed using the private key, and if the digital signature successfully decrypts, acting upon the message as a function of the verification status included in the message and wherein the biometric verification data is a digital representation of a finger print, a retina scan, a facial scan, DNA, or a voice print of the account holder.

Abstract: Authenticating an entity for access to a controlled resource by an access authentication component for the controlled resource includes the steps of: the requesting entity initially opening a security account with the access authentication component, with the access authentication component establishing and maintaining a record including information pertaining to the account and being retrievable based on a unique identifier for the requesting entity, and associating a public key of a public-private key pair with the record; the requesting entity originating an electronic message and generating a digital signature using a private key of the key pair, and sending the digitally signed electronic message to the access authentication component with the unique identifier; authenticating the electronic message using the public key associated with the record identified by the unique identifier; and upon successful authentication, authenticating access to the controlled resource.

Abstract: In a system for performing an action regarding an account in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and a digital signature derived from an electronic message using a private key of a public-private key pair, and wherein the public key of the pair has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the digital signature with a function of the electronic message. Neither a PIN nor a password is required to be transmitted to the receiver for validating the identity of the sender.

Abstract: A system in which a requesting entity seeking access to a controlled resource is authenticated by an access authentication component includes the requesting entity initially opening a security account with the access authentication component, the access authentication component establishing and maintaining a record including information pertaining to the account and being retrievable based on a unique identifier for the requesting entity, and associating a public key of a public-private key pair with record; the requesting entity originating an electronic message and generating a digital signature using a provide key of the key pair, and sending the digitally signed electronic message to the access authentication component with the unique identifier; authenticating the electronic message using the public key associated with the record identified by the unique identifier; and upon successful authentication, authenticating access to the controlled resource.

Abstract: In a system for performing an action regarding an account in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and predetermined encoded information derived using a private key of a public-private key pair, and wherein the public key of the pair has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the predetermined encoded information with a function of the electronic message. Neither a PIN nor a password is required to be transmitted to the receiver for validating the identity of the sender.

Abstract: In a system for performing an action regarding an account comprising entity information in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and a digital signature derived using a private key of a public-private key pair, and wherein the public key of the pair has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the digital signature with a function of the electronic message. The digital signature is derived from an electronic message possessed first by the sender before the receiver. The sender identity information may be different from the electronic message.

Abstract: In a system for performing an action regarding an account comprising entity information in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and a digital signature derived from an electronic message using a private key of a public-private key pair, and wherein the public key of the pair has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the digital signature with a function of the electronic message. Neither a PIN nor a password is required to be transmitted to the receiver for validating the identity of the sender.

Abstract: In a system for performing an action regarding an account in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and a digital signature derived using a private key of a public-private key pair, and wherein the public key of the pair has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the digital signature with a function of the electronic message. The digital signature is derived from an electronic message possessed first by the sender before the receiver. The sender identity information may be different from the electronic message.

Abstract: In a system for performing an action regarding an account in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and a digital signature derived from an electronic message using a private key of a public-private key pair, and wherein the public key of the pair has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the digital signature with a function of the electronic message. Neither a PIN nor a password is required to be transmitted to the receiver for validating the identity of the sender.

Abstract: In a system for performing an action regarding an account in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and a digital signature derived using a private key of a public-private key pair, and wherein the public key has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the digital signature with a function of the electronic message. The digital signature is derived from an electronic message possessed first by the sender before the receiver. The sender identity information is different from the electronic message.

Abstract: Authenticating a requesting entity for access to a controlled resource by an access authentication component for the controlled resource includes the steps of, the requesting entity initially opening a security account with the access authentication component, the access authentication component establishing and maintaining a record including information pertaining to the account and being retrievable based on a unique identifier for the requesting entity, and associating a public key of a public-private key pair with the record; the requesting entity originating an electronic message and generating a digital signature using a private key of the key pair, and sending the digitally signed electronic message to the access authentication component with the unique identifier; authenticating the electronic message using the public key associated with the record identified by the unique identifier; and upon successful authentication, authenticating access to the controlled resource.

Abstract: Authenticating an entity for access to a controlled resource by an access authentication component for the controlled resource includes the steps of: the requesting entity initially opening a security account with the access authentication component, with the access authentication component establishing and maintaining a record including information pertaining to the account and being retrievable based on a unique identifier for the requesting entity, and associating a public key of a public-private key pair with the record; the requesting entity originating an electronic message and generating a digital signature using a private key of the key pair, and sending the digitally signed electronic message to the access authentication component with the unique identifier; authenticating the electronic message using the public key associated with the record identified by the unique identifier; and upon successful authentication, authenticating access to the controlled resource.

Abstract: A system in which a requesting entity seeking access to a controlled resource is authenticated by an access authentication component includes the requesting entity initially opening a security account with the access authentication component, the access authentication component establishing and maintaining a record including information pertaining to the account and being retrievable based on a unique identifier for the requesting entity, and associating a public key of a public-private key pair with the record; the requesting entity originating an electronic message and generating a digital signature using a private key of the key pair, and sending the digitally signed electronic message to the access authentication component with the unique identifier; authenticating the electronic message using the public key associated with the record identified by the unique identifier; and upon successful authentication, authenticating access to the controlled resource.

Abstract: Authenticating an entity for access to a controlled resource by an access authentication component for the controlled resource includes the steps of: the requesting entity initially opening a security account with the access authentication component, with the access authentication component establishing and maintaining a record including information pertaining to the account and being retrievable based on a unique identifier for the requesting entity, and associating a public key of a public-private key pair with the record; the requesting entity originating an electronic message and generating a digital signature using a private key of the key pair, and sending the digitally signed electronic message to the access authentication component with the unique identifier; authenticating the electronic message using the public key associated with the record identified by the unique identifier; and upon successful authentication, authenticating access to the controlled resource.

Abstract: AA system in which a requesting entity seeking access to a controlled resource is authenticated by an access authentication component includes the requesting entity initially opening a security account with the access authentication component, the access authentication component establishing and maintaining a record including information pertaining to the account and being retrievable based on a unique identifier for the requesting entity, and associating a public key of a public-private key pair with the record; the requesting entity originating an electronic message and generating a digital signature using a private key of the key pair, and sending the digitally signed electronic message to the access authentication component with the unique identifier; authenticating the electronic message using the public key associated with the record identified by the unique identifier; and upon successful authentication, authenticating access to the controlled resource.

Abstract: In a system for performing an action regarding an account in response to an electronic communication received from a sender by a receiver, wherein the electronic communication includes sender identity information associated with the account and a digital signature derived using a private key of a public-private key pair, and wherein the public key has been associated with the account by the receiver such that the public key is retrievable based on the sender identity information, a method of validating the identity of the sender for the electronic communication includes: (a) retrieving the public key based on the received sender identity information; and (b) comparing a function of the public key and the digital signature with a function of the electronic message. The digital signature is derived from an electronic message possessed first by the sender before the receiver. The sender identity information is different from the electronic message.