Abstract: A method and system for monitoring the operational status of a network element in an advanced intelligent network is provided. Custom telecommunications services, such as a call forwarding service, are processed by routing a call to a network element, such as a service circuit node, that processes the call and provides the custom telecommunications service. When the network element or application software resident at that network element fails, calls routed to that network element may be mishandled. The method and system of the present invention utilize advanced intelligent network services to monitor a desired network element prior to routing a call to that network element for custom telecommunications service. A heartbeat message is utilized between a monitored network element and a monitoring network element. The method and system reduce network element downtime by alerting maintenance personnel of network element or application software failure.