Abstract: Example embodiments may include obtaining first data indicating a first service degradation in a network, and obtaining second data indicating a second service degradation in the network, identifying a field that is associated with the first data and the second data. Based on the field, determining a relationship between the first data and the second data and generating a representation of a user interface including the first data, the second data, and the relationship, wherein the user interface includes toggles that control display of a plurality of fields associated with the first data and the second data including the field.

Abstract: Example embodiments may include obtaining first data indicating a first service degradation in a network, and obtaining second data indicating a second service degradation in the network, identifying a field that is associated with the first data and the second data. Based on the field, determining a relationship between the first data and the second data and generating a representation of a user interface including the first data, the second data, and the relationship, wherein the user interface includes toggles that control display of a plurality of fields associated with the first data and the second data including the field.

Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.

Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.

Abstract: An example may involve obtaining structured data that is characterized by a notification format; processing the structured data to determine a mapping between one or more fields of the notification format and one or more fields of a database schema, wherein the database schema is characterized by a database format; translating a notification from the notification format into the database schema according to the mapping; and storing the translated notification into a database that operates according to the database schema.

Abstract: In various embodiments, a process for alert filtering based on service to facilitate triage includes receiving an alert, identifying a configuration item of a computer information technology configuration management system associated with the alert, and identifying a property of the configuration item stored separately from one or more properties included in the alert. The process includes enabling filtering of the alert based on the property of the configuration item.

Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.

Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.

Abstract: Configuration management persistent storage contains entries representing configuration items and relationships between pairs of the configuration items. Event management persistent storage contains entries representing alert records. Change request persistent storage contains change records respectively referring to changes made to the configuration items.