Patents by Inventor Maciej BUCZKOWSKI

Maciej BUCZKOWSKI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of storing and analysing data produced from interactions between external agents and a system
    Patent number: 8768879
    Abstract: Methods of storing data records produced from monitoring interactions between external agents and a system are described. The method defines specific interactions that occur between the external agents and the system as events of interest. A chain of interactions occurring during respective interaction sessions between a respective external agent and the system are monitored and events of interest occurring in the chain are determined. Data records from the monitored chain are produced, the respective data record including data identifying determined events of interest and data associated therewith. A profile identity, representative of the external agent, is assigned to each data record produced during an interaction session. Data records of individual events of interest are stored in a way ordered according to the type of event of interest and data records of events of interest occurring during an interaction session are stored in a way ordered according to assigned profile identity.
    Type: Grant
    Filed: January 24, 2011
    Date of Patent: July 1, 2014
    Assignee: Nice Systems Technologies UK Limited
    Inventors: Alan Paul Rolleston Phillips, John Graham-Cumming, Gareth O'Loughlin, Jason Derek McFall, Paul David Mellor, Neil Samuel Ferguson, Alfredo Ramos-Alvarez, Liam Philip Clancy, Fiann James Curry-Towneley-O'Hagan, Andrew Galloni, Steven Heron, Maciej Buczkowski, Panagiotis Belesis, Benjamin Thomas Pickering
  • METHOD OF STORING AND ANALYSING DATA PRODUCED FROM INTERACTIONS BETWEEN EXTERNAL AGENTS AND A SYSTEM
    Publication number: 20110184905
    Abstract: The present invention relates to a method of storing data records produced from monitoring interactions between external agents and a system. The method comprises defining specific interactions that can occur between the external agents and the system as potential events of interest. A chain of interactions occurring during respective interaction sessions between a respective external agent and the system are monitored and potential events of interest occurring in the said chain are determined. Data records from the monitored chain of interactions are produced, the respective data record including data identifying determined potential events of interest and data associated therewith. A profile identity, representative of the external agent, is assigned to each data record produced during a said interaction session.
    Type: Application
    Filed: January 24, 2011
    Publication date: July 28, 2011
    Applicant: Causata Limited
    Inventors: Alan Paul Rolleston PHILLIPS, John GRAHAM-CUMMING, Gareth O'LOUGHLIN, Jason Derek McFALL, Paul David MELLOR, Neil Samuel FERGUSON, Alfredo RAMOS-ALVAREZ, Liam Philip CLANCY, Fiann James CURRY-TOWNELEY-O'HAGAN, Andrew GALLONI, Steven HERON, Maciej BUCZKOWSKI, Panagiocity BELESIS, Benjamin Thomas PICKERING