Patents by Inventor Madhu Mathur

Madhu Mathur has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Blended agent contact center
    Patent number: 6775378
    Abstract: A blended contact center arrangement is disclosed wherein designated agent terminals may facilitate agent customer interaction with respect to a variety of different contact center applications. The agent terminals are logged on to both inbound and outbound contact center applications, and may switch between the two on a dynamic and flexible basis. Other types of agent customer interaction, such as email, webchat, etc. may be implemented as well.
    Type: Grant
    Filed: October 25, 1999
    Date of Patent: August 10, 2004
    Assignee: Concerto Software, Inc
    Inventors: Jose Villena, Alex Tellez, Madhu Mathur, Jeffrey Stout, Eyal Ben-Chanoch