Abstract: A method for automatically providing virtual support is provided. The method may include determining a level of experience associated with the end-user and members of a support personnel for a computer application. The method may further include, in response to detecting one or more first actions on the computer application, automatically generating and providing support instructions based on virtual support documentation to an end-user based on the one or more first actions and based on the level of experience associated with the end-user. The method may further include, in response to detecting one or more second actions on the computer application, automatically determining a match between a member of the support personnel and the end-user based on the level of experience associated with the end-user and the member of support personnel.

Abstract: Approaches presented herein enable delivery of educational content. More specifically, a lesson plan comprising the educational content is received. An inventory of one or more network-connected devices within a pre-determined perimeter is conducted. One or more learning activities are associated with each of the one or more network-connected devices. At least one learning activity of the one or more learning activities is selected based on the lesson plan. A curriculum comprising the lesson plan and the at least one learning activity is delivered to a user.

Abstract: A tool for providing enhanced learning content in an interconnected smart environment. The tool determines one or more objects and associated object capabilities for each of the one or more objects in the interconnected smart environment. The tool determines one or more user activities and associated user data. The tool determines one or more subject matter scores based, at least in part, on the one or more user activities and the associated user data. The tool determines a level of engagement for a topic based, at least in part, on the one or more subject matter scores and the associated object capabilities for each of the one or more objects in the interconnected smart environment. Responsive to detecting the user performing the activity related to the topic, the tool provides enhanced learning content to the user utilizing a smart device and one or more objects in the interconnected smart environment.

Abstract: A method for automatically providing virtual support is provided. The method may include determining a level of experience associated with the end-user and members of a support personnel for a computer application. The method may further include, in response to detecting one or more first actions on the computer application, automatically generating and providing support instructions based on virtual support documentation to an end-user based on the one or more first actions and based on the level of experience associated with the end-user. The method may further include, in response to detecting one or more second actions on the computer application, automatically determining a match between a member of the support personnel and the end-user based on the level of experience associated with the end-user and the member of support personnel.

Abstract: Approaches presented herein enable delivery of educational content. More specifically, a lesson plan comprising the educational content is received. An inventory of one or more network-connected devices within a pre-determined perimeter is conducted. One or more learning activities are associated with each of the one or more network-connected devices. At least one learning activity of the one or more learning activities is selected based on the lesson plan. A curriculum comprising the lesson plan and the at least one learning activity is delivered to a user.