Patents by Inventor Madhusudhan D T

Madhusudhan D T has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Detecting a possible underlying problem among computing devices
    Patent number: 10713107
    Abstract: A device may process text included in an electronic issue ticket to identify a set of terms or a pattern of terms included in the text. The electronic issue ticket may be related to an issue associated with a computing device. The device may classify the electronic issue ticket into an issue category of a set of issue categories. The set of issue categories may be related to various issues associated with various computing devices. The device may monitor a counter for a set of thresholds associated with the issue category. The device may detect a possible underlying problem among the various computing devices. The device may generate an electronic problem ticket for the possible underlying problem. The device may append the electronic problem ticket with information related to the electronic issue ticket or one or more other electronic issue tickets. The device may perform one or more actions.
    Type: Grant
    Filed: May 24, 2018
    Date of Patent: July 14, 2020
    Assignee: Accenture Global Solutions Limited
    Inventors: Mythili Krishnan, Vinita V. Nair, Chriss Acca Mathews, Madhusudhan D T, Kunal Bhowmick
  • DETECTING A POSSIBLE UNDERLYING PROBLEM AMONG COMPUTING DEVICES
    Publication number: 20190361760
    Abstract: A device may process text included in an electronic issue ticket to identify a set of terms or a pattern of terms included in the text. The electronic issue ticket may be related to an issue associated with a computing device. The device may classify the electronic issue ticket into an issue category of a set of issue categories. The set of issue categories may be related to various issues associated with various computing devices. The device may monitor a counter for a set of thresholds associated with the issue category. The device may detect a possible underlying problem among the various computing devices. The device may generate an electronic problem ticket for the possible underlying problem. The device may append the electronic problem ticket with information related to the electronic issue ticket or one or more other electronic issue tickets. The device may perform one or more actions.
    Type: Application
    Filed: May 24, 2018
    Publication date: November 28, 2019
    Inventors: Mythili Krishnan, Vinita V. Nair, Chriss Acca Mathews, Madhusudhan D T, Kunal Bhowmick