Patents by Inventor Mahendra Varman
Mahendra Varman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11146677Abstract: Receiving and processing customer support calls initiated from a mobile/wireless device via a call function or via a mobile device application may include various operations. For instance, an example method of operation may provide receiving a service request from a mobile device, requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, creating a database record with an identifier of the mobile device and the temporary telephone number, transmitting the temporary telephone number to the mobile device, receiving an automated call to the temporary telephone number from the mobile device, and connecting the mobile device with a remote call recipient.Type: GrantFiled: December 31, 2018Date of Patent: October 12, 2021Assignee: West CorporationInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 11087737Abstract: An apparatus and method apparatus and/or computer software to automate testing of a voice self service platform. In its software embodiment, the present invention comprises software that runs on the windows platform to simulate all the components of an Interactive Voice Recognition Unit (VRU). In addition this embodiment can also be used as a helper unit to test individual components of an interactive voice recognition (IVR).Type: GrantFiled: January 15, 2019Date of Patent: August 10, 2021Assignee: West CorporationInventors: Mahendra Varman, Mahmood S. Akhwand
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Patent number: 10445441Abstract: A hammer system and method thereof for monitoring an organization platform to detect system level problems of one or more applications. The hammer system may include a hammer device, an enhanced trunk group poller, and a client-specific application hammer. The client-specific application hammer may be structured as a simulator that is operable to periodically place calls into the organization platform and emulate real call scenarios. The simulator may include D-channel polling logic.Type: GrantFiled: March 9, 2015Date of Patent: October 15, 2019Assignee: West CorporationInventors: Mahendra Varman, Mahmood S. Akhwand
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Patent number: 10412222Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.Type: GrantFiled: September 4, 2018Date of Patent: September 10, 2019Assignee: OPEN INVENTION NETWORK LLCInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 10181319Abstract: An apparatus and method apparatus and/or computer software to automate testing of a voice self service platform. In its software embodiment, the present invention comprises software that runs on the windows platform to simulate all the components of an Interactive Voice Recognition Unit (VRU). In addition this embodiment can also be used as a helper unit to test individual components of an interactive voice recognition (IVR).Type: GrantFiled: February 26, 2014Date of Patent: January 15, 2019Assignee: West CorporationInventors: Mahendra Varman, Mahmood S. Akhwand
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Patent number: 10171653Abstract: Receiving and processing customer support calls initiated from a mobile/wireless device via a call function or via a mobile device application may include various operations. For instance, an example method of operation may provide receiving a service request from a mobile device, requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, creating a database record with an identifier of the mobile device and the temporary telephone number, transmitting the temporary telephone number to the mobile device, receiving an automated call to the temporary telephone number from the mobile device, and connecting the mobile device with a remote call recipient.Type: GrantFiled: June 6, 2017Date of Patent: January 1, 2019Assignee: West CorporationInventor: Mahendra Varman
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Patent number: 10069975Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.Type: GrantFiled: October 31, 2017Date of Patent: September 4, 2018Assignee: Open Invention Network, LLCInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 10009469Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from the mobile device at a call processing server configured to route the call to an appropriate destination. The call processing server may perform identifying a purpose associated with the call and transmitting the call to the message redirect call processing module responsive to identifying the purpose of the call as a request for customer service support. Also, the server may also perform creating a redirect message instructing the mobile device to initiate a customer service support application that operates via a data network, and transmitting the redirect message to the mobile device.Type: GrantFiled: August 8, 2017Date of Patent: June 26, 2018Assignee: Open Invention Network, LLCInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 9807240Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.Type: GrantFiled: October 25, 2016Date of Patent: October 31, 2017Assignee: West CorporationInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 9729720Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from the mobile device at a call processing server configured to route the call to an appropriate destination. The call processing server may perform identifying a purpose associated with the call and transmitting the call to the message redirect call processing module responsive to identifying the purpose of the call as a request for customer service support. Also, the server may also perform creating a redirect message instructing the mobile device to initiate a customer service support application that operates via a data network, and transmitting the redirect message to the mobile device.Type: GrantFiled: August 16, 2016Date of Patent: August 8, 2017Assignee: West CorporationInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 9674344Abstract: Receiving and processing customer support calls initiated from a mobile/wireless device via a call function or via a mobile device application may include various operations. For instance, an example method of operation may provide receiving a service request from a mobile device, requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, creating a database record with an identifier of the mobile device and the temporary telephone number, transmitting the temporary telephone number to the mobile device, receiving an automated call to the temporary telephone number from the mobile device, and connecting the mobile device with a remote call recipient.Type: GrantFiled: December 23, 2013Date of Patent: June 6, 2017Assignee: West CorporationInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 9497304Abstract: A call calculator and method thereof used to automate testing of a voice self service platform. The call calculator may have functional logic to calculate an estimated call load. The type of load may be least one of cyclic, peak, burst, choppy, and sustained. The call calculator may use a set of input parameters of an algorithm to calculate the estimated call load, wherein the algorithm may be based on an integral calculus model.Type: GrantFiled: December 15, 2014Date of Patent: November 15, 2016Assignee: West CorporationInventors: Mahendra Varman, Mahmood S. Akhwand
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Patent number: 9479644Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from a mobile device and identifying the call as a customer service support inquiry. The method may further provide intercepting the call and redirecting the call to an interactive voice response proxy device responsive to identifying the call as a customer service support inquiry, accessing a database responsive to receiving the call and retrieving a data record that was created when the call was initiated.Type: GrantFiled: December 23, 2013Date of Patent: October 25, 2016Assignee: West CorporationInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 9420103Abstract: Disclosed are a method and apparatus of receiving and processing customer support calls. The calls may be initiated from a mobile/wireless device via a call function or via a mobile device application. An example method of operation may provide receiving a call from the mobile device at a call processing server configured to route the call to an appropriate destination. The call processing server may perform identifying a purpose associated with the call and transmitting the call to the message redirect call processing module responsive to identifying the purpose of the call as a request for customer service support. Also, the server may also perform creating a redirect message instructing the mobile device to initiate a customer service support application that operates via a data network, and transmitting the redirect message to the mobile device.Type: GrantFiled: December 23, 2013Date of Patent: August 16, 2016Assignee: West CorporationInventors: Mahendra Varman, Craig A. Webster, Jil M. Fisher
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Patent number: 8990063Abstract: A hammer system and method thereof for monitoring an organization platform to detect system level problems of one or more applications. The hammer system may include a hammer device, an enhanced trunk group poller, and a client-specific application hammer. The client-specific application hammer may be structured as a simulator that is operable to periodically place calls into the organization platform and emulate real call scenarios. The simulator may include D-channel polling logic.Type: GrantFiled: August 29, 2011Date of Patent: March 24, 2015Assignee: West CorporationInventors: Mahendra Varman, Mahmood S. Akhwand
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Patent number: 8917817Abstract: A call calculator and method thereof used to automate testing of a voice self service platform. The call calculator may have functional logic to calculate an estimated call load. The type of load may be least one of cyclic, peak, burst, choppy, and sustained. The call calculator may use a set of input parameters of an algorithm to calculate the estimated call load, wherein the algorithm may be based on an integral calculus model.Type: GrantFiled: August 29, 2011Date of Patent: December 23, 2014Assignee: West CorporationInventors: Mahendra Varman, Mahmood S. Akhwand
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Patent number: 8670972Abstract: An apparatus and method apparatus and/or computer software to automate testing of a voice self service platform. In its software embodiment, the present invention comprises software that runs on the windows platform to simulate all the components of an Interactive Voice Recognition Unit (VRU). In addition this embodiment can also be used as a helper unit to test individual components of an interactive voice recognition (IVR).Type: GrantFiled: June 7, 2007Date of Patent: March 11, 2014Assignee: West CorporationInventors: Mahendra Varman, Mahmood S. Akhwand
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Patent number: 6226398Abstract: In a method and apparatus for obtaining a hard copy of an electronic image, a plurality of image luminescence values corresponding to pixels of an electronic image are received and a probability distribution of the plurality of image luminescence values is generated. Each image luminescence value has a first binary bit length. From the probability distribution, the luminescence values having less than a desired quantity of image luminescence values associated therewith are determined. Two or more adjacent groups of continuous luminescence values are identified from the probability distribution. Each luminescence value of each group has greater than or equal to the desired quantity of image luminescence values associated therewith. The two or more adjacent groups are separated by one or more of the luminescence values having less than the desired quantity of image luminescence values associated therewith.Type: GrantFiled: December 4, 1997Date of Patent: May 1, 2001Assignee: Minolta-QMS, Inc.Inventors: Kevin J. O'Neill, Jr., Mahendra Varman