Patents by Inventor Mahesh BAIRAGI

Mahesh BAIRAGI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHODS TO DERIVE KNOWLEDGE BASE ARTICLE RELEVANCY SCORE
    Publication number: 20240020617
    Abstract: Coaching systems and methods, and non-transitory computer readable media, include analyzing an agent's interactions to identify knowledge gaps and specific topics where an agent has difficulties. An algorithm uses bootstrap sampling to verify that an agent's scores are significantly different from other agents' scores. The algorithm further uses a mutual information score to find topics that are associated with interactions having a high knowledge gap score.
    Type: Application
    Filed: July 13, 2022
    Publication date: January 18, 2024
    Inventors: Shay DINER, Gennadi LEMBERSKY, Animesh UDAWAT, Sourav RATH, Mahesh BAIRAGI, Amol ANWADE
  • SYSTEM AND METHOD FOR MEASURING AN AGENT ENGAGEMENT INDEX AND ASSOCIATING ACTIONS TO IMPROVE THEREOF
    Publication number: 20230245033
    Abstract: A computerized-method for measuring an Agent-Engagement-Index (AEI) and associating actions to improve thereof, is provided herein. The computerized-method may operate an AEI module for an assessment of agents.
    Type: Application
    Filed: February 1, 2022
    Publication date: August 3, 2023
    Inventors: Mahesh BAIRAGI, Santosh AWASARE