Patents by Inventor Mahesh Chowdary

Mahesh Chowdary has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR DYNAMIC JOB ALLOCATION BASED ON ACOUSTIC SENTIMENTS
    Publication number: 20150358469
    Abstract: The present disclosure relates to methods of systems for allocating a call from a user to an agent. Embodiments of the disclosure may determine a set of sentiment indicators associated with the user from one or more acoustic parameters of the call. In addition, embodiments of the disclosure may select a candidate agent to handle the call based on the set of sentiment indicators and a sentiment handling capability associated with the candidate agent. Moreover, embodiments of the disclosure may allocate the call to the candidate agent.
    Type: Application
    Filed: August 18, 2014
    Publication date: December 10, 2015
    Applicant: WIPRO LIMITED
    Inventors: Nithya Ramkumar, Soham Bhaumik, Amit Krishna, Mahesh Chowdary, Hemant Kumar
  • System and method for dynamic job allocation based on acoustic sentiments
    Patent number: 9191513
    Abstract: The present disclosure relates to methods of systems for allocating a call from a user to an agent. Embodiments of the disclosure may determine a set of sentiment indicators associated with the user from one or more acoustic parameters of the call. In addition, embodiments of the disclosure may select a candidate agent to handle the call based on the set of sentiment indicators and a sentiment handling capability associated with the candidate agent. Moreover, embodiments of the disclosure may allocate the call to the candidate agent.
    Type: Grant
    Filed: August 18, 2014
    Date of Patent: November 17, 2015
    Assignee: Wipro Limited
    Inventors: Nithya Ramkumar, Soham Bhaumik, Amit Krishna, Mahesh Chowdary, Hemant Kumar