Abstract: An automated parcel terminal having one or more entry and retrieval points is disclosed. The terminal has a lift cage and a loader that allows moving specifically designed trays to and from shelf columns on two sides of the lift cage. The lift and loader assembly allows the loader to serve multiple shelf columns in the terminal. The loader has a back cover configured to protect the users from moving parts of the terminal, but also to support trays in a shelf column while the loader pulls one tray out from the shelf column.