Patents by Inventor Mallory Anne Kolodzey

Mallory Anne Kolodzey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Generating test scenarios by detecting failure patterns and themes in customer experiences
    Patent number: 11841892
    Abstract: The described technology is generally directed towards processing various customer input data to extract frequently recurring customer experience themes, including positive and negative sentiment regarding customer experiences. Natural language processing, image processing, speech recognition and/or computer vision techniques can be used on customer-related data to determine themes, tests and scenarios, as well as discover insights that can be used to improve customer experiences. The technology can be used to recreate a customer engagement, journey and overall experience by designing test scenarios around failure themes.
    Type: Grant
    Filed: March 11, 2021
    Date of Patent: December 12, 2023
    Assignee: DELL PRODUCTS, L.P.
    Inventors: Prateek Mathur, Anish Arora, Mallory Anne Kolodzey, Shalu Singh, Amit Sawhney, Sathish Kumar Bikumala, Gautam K. Kaura
  • GENERATING TEST SCENARIOS BY DETECTING FAILURE PATTERNS AND THEMES IN CUSTOMER EXPERIENCES
    Publication number: 20220292125
    Abstract: The described technology is generally directed towards processing various customer input data to extract frequently recurring customer experience themes, including positive and negative sentiment regarding customer experiences. Natural language processing, image processing, speech recognition and/or computer vision techniques can be used on customer-related data to determine themes, tests and scenarios, as well as discover insights that can be used to improve customer experiences. The technology can be used to recreate a customer engagement, journey and overall experience by designing test scenarios around failure themes.
    Type: Application
    Filed: March 11, 2021
    Publication date: September 15, 2022
    Inventors: Prateek Mathur, Anish Arora, Mallory Anne Kolodzey, Shalu Singh, Amit Sawhney, Sathish Kumar Bikumala, Gautam K. Kaura