Patents by Inventor Mamta Ossan

Mamta Ossan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for utilizing SMS functionality to schedule follow-up
    Patent number: 11076048
    Abstract: A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.
    Type: Grant
    Filed: February 15, 2018
    Date of Patent: July 27, 2021
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Mamta Ossan, Ryan A. Schlosser, Richard H. Hogrogian, Michael Geller, Leepika Dhillon
  • System and method for utilizing SMS functionality to schedule follow-up
    Patent number: 9936074
    Abstract: A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.
    Type: Grant
    Filed: December 9, 2016
    Date of Patent: April 3, 2018
    Assignee: JPMorgan Chase Bank, N.A.
    Inventors: Mamta Ossan, Ryan A. Schlosser, Richard H. Hogrogian, Michael Geller, Leepika Dhillon