Patents by Inventor Manali B Desai

Manali B Desai has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20250156767
    Abstract: This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.
    Type: Application
    Filed: January 17, 2025
    Publication date: May 15, 2025
    Inventors: Michael Shawn Jacob, Manali B. Desai, Joshua Robert Brown, Oscar Allan Arulfo, Leah Nicole Garcia
  • Patent number: 12210938
    Abstract: This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.
    Type: Grant
    Filed: August 14, 2020
    Date of Patent: January 28, 2025
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Michael Shawn Jacob, Manali B Desai, Joshua Robert Brown, Oscar Allan Arulfo, Leah Nicole Garcia