Patents by Inventor Mani Mahesh

Mani Mahesh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20150262107
    Abstract: A system and method for measuring customer experience levels across various phases of customer journey comprising a web server, a client device, a database and a network are described. The customer experience levels are obtained by collecting data from the organization around products, processes and personnel. Metrics may be defined to measure and track performance of same. The metrics may be categorized as core and secondary based on the impact to organization's cost, revenue and/or operating efficiency. The metrics may be aligned along the dimensions of digital, interaction and product experience types and may also be aligned to numerous touch-points with which the customer may interact during the customer journey. The weighted average of all the constituent metrics gives measure of total experience index which helps the organization to measure and monitor the state of customer experience and improve the levels of customer experience for the business profitability.
    Type: Application
    Filed: March 12, 2014
    Publication date: September 17, 2015
    Applicant: INFOSYS LIMITED
    Inventors: Abhishek Singh, Mani Mahesh, Ramakrishna Kamath