Abstract: Systems and methods for enhancing the functionality of client communication devices that may execute supported applications and are communicatively tied to the Internet are described. An automated procedure for generating new skills first finds forms on the Internet that require user interaction, then generates skills to support those interactions, and then uploads the new skills into a skills database. The skills acquired can make it easier for users to engage with associated web resources in the future, making it possible to support interactions that are partially or entirely speech-based.

Abstract: Described are systems and methods for extending the capabilities of client communication devices that are communicatively coupled to the Internet and capable of executing supported applications. An automated skills-creation process locates forms on the World Wide Web that requires user interaction, develops skills in support of those interactions, and loads the skills into a skills database. The skills thus developed can simplify subsequent user interactions with the related web resources, such as to facilitate interactions that are partially or wholly based on speech.

Abstract: Described are systems and methods for extending the capabilities of client communication devices that are communicatively coupled to the Internet and capable of executing supported applications. An automated skills-creation process locates forms on the World Wide Web that requires user interaction, develops skills in support of those interactions, and loads the skills into a skills database. The skills thus developed can simplify subsequent user interactions with the related web resources, such as to facilitate interactions that are partially or wholly based on speech.

Abstract: A networked communication system allows a vendor that maintains a web site to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.

Abstract: A networked communication system allows a vendor that maintains a web site to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.

Abstract: A networked communication system allows a vendor that maintains a website to prioritize, select, and establish human-assisted interaction with customers interacting with the website or navigating a brick-and-mortar store. The system maintains databases populated with customer-specific data, including experiential information that reflects past and current customer activity. The vendor's human help agents are provided with intuitive interfaces that rank customers using agent-specific ranking rules applied to user data and experiential information. The databases are updated responsive to user activity. Agents can manage ranking rules to optimize their performance in responding to customers and thus improve customer experience.

Abstract: A networked communication system allows a vendor that maintains a website to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.

Abstract: A system and method for communicating a multimedia presentation between a presenter and an audience is described. Services provided via a network facilitate the communication, and include real-time determination of remaining portions of a presentation responsive to “on the fly” presentation modifications, automated filtering and prioritization of audience feedback to a presenter, and integration with one or more customer data resources.

Abstract: A networked communication system allows a vendor that maintains a website to prioritize, select, and establish human-assisted interaction with customers interacting with the website or navigating a brick-and-mortar store. The system maintains databases populated with customer-specific data, including experiential information that reflects past and current customer activity. The vendor's human help agents are provided with intuitive interfaces that rank customers using agent-specific ranking rules applied to user data and experiential information. The databases are updated responsive to user activity. Agents can manage ranking rules to optimize their performance in responding to customers and thus improve customer experience.

Abstract: A system and method for communicating a multimedia presentation between a presenter and an audience is described. Services provided via a network facilitate the communication, and include real-time determination of remaining portions of a presentation responsive to “on the fly” presentation modifications, automated filtering and prioritization of audience feedback to a presenter, and integration with one or more customer data resources.

Abstract: A networked communication system allows a vendor that maintains a website to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.