Abstract: A system and method for implementing a client service aspect of an enterprise, in which clients interact with representatives via a variety of different communication channels (e.g., phone, chat, text, email). A client contacting the enterprise may be identified. After which, an internal client identification and all available client information may be retrieved from a centralized data store. A representative may quickly and easily search this information to facilitate the interaction. After a purpose of the interaction is given or determined (e.g., request a quote, or account status), the client may be prioritized based upon that purpose and/or transferred to a less busy or otherwise more appropriate communication channel. Any new client information generated during the interaction is indexed and added to the data store. A work schedule for the client service aspect may be adjusted based upon client prioritizations, channel usages, and/or projected future workloads.

Abstract: A method is provided, comprising: obtaining training data including historical transcripts from historical user interactions, and indications of workflow statuses associated with each of the historical transcripts; training a machine learning model to classify transcripts from user interactions based on workflow status using the training data; applying the trained machine learning model to a new transcript from a new user interaction in order to identify a workflow status associated with the new transcript; generating a message to a user associated with the new user interaction based on the identified workflow status; analyzing the new transcript using a natural language processing algorithm to identify one or more triggers associated with the new transcript; modifying one or more parameters associated with the generated message to the user based on the one or more triggers associated with the new transcript; and transmitting the message to a device associated with the user.

Abstract: In an airport baggage handling system bag information, flight information and airport topology information are provided to a central processor which determines a path for the bag through the handling system. The bag is scanned at various points along the path and the scan time is compared with a predetermined arrival time for the bag at the scan point. A bag is marked at risk if it arrives at a scan point after the predetermined time and the system may suggest an alternative handling path for the bag if it is determined that the risk of the bag not making an outbound flight is too high.

Abstract: In an airport baggage handling system bag information, flight information and airport topology information are provided to a central processor which determines a path for the bag through the handling system. The bag is scanned at various points along the path and the scan time is compared with a predetermined arrival time for the bag at the scan point. A bag is marked at risk if it arrives at a scan point after the predetermined time and the system may suggest an alternative handling path for the bag if it is determined that the risk of the bag not making an outbound flight is too high.

Abstract: In an airport baggage handling system bag information, flight information and airport topology information are provided to a central processor which determines a path for the bag through the handling system. The bag is scanned at various points along the path and the scan time is compared with a predetermined arrival time for the bag at the scan point. A bag is marked at risk if it arrives at a scan point after the predetermined time and the system may suggest an alternative handling path for the bag if it is determined that the risk of the bag not making an outbound flight is too high.

Abstract: In an airport baggage handling system bag information, flight information and airport topology information are provided to a central processor which determines a path for the bag through the handling system. The bag is scanned at various points along the path and the scan time is compared with a predetermined arrival time for the bag at the scan point. A bag is marked at risk if it arrives at a scan point after the predetermined time and the system may suggest an alternative handling path for the bag if it is determined that the risk of the bag not making an outbound flight is too high.