Patents by Inventor Manish Parekh

Manish Parekh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240242034
    Abstract: The present disclosure relates to chatbot systems, and more particularly, to techniques for obtaining data items for input to a chatbot. In certain embodiments, a chatbot system includes a component that can be invoked by a chatbot in the chatbot system to obtain data items needed by the chatbot. The component can be invoked based on a reference to the component in a dialog flow definition configured for the chatbot. The reference to the component can indicate a composite entity that the component will use to determine how the data items are obtained from a user. The composite entity acts as a container for the data items and may be configured separately from the dialog flow definition of the chatbot. The data items can be obtained based on rules specified in a composite entity definition configured for the composite entity.
    Type: Application
    Filed: March 27, 2024
    Publication date: July 18, 2024
    Applicant: Oracle International Corporation
    Inventors: Srinivasa Phani Kumar Gadde, Manish Parekh, Steven Martijn Davelaar, Manmohit Rekhi
  • Publication number: 20240232541
    Abstract: Techniques for using enhanced logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system and inputting the utterance into a machine-learning model including a series of network layers. A final network layer of the series of network layers can include a logit function. The machine-learning model can map a first probability for a resolvable class to a first logit value using the logit function. The machine-learning model can map a second probability for a unresolvable class to an enhanced logit value. The method can also include the chatbot system classifying the utterance as the resolvable class or the unresolvable class based on the first logit value and the enhanced logit value.
    Type: Application
    Filed: March 20, 2024
    Publication date: July 11, 2024
    Applicant: Oracle International Corporation
    Inventors: Ying Xu, Poorya Zaremoodi, Thanh Tien Vu, Cong Duy Vu Hoang, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson
  • Patent number: 12019994
    Abstract: Techniques for using logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system. The chatbot system can input the utterance into a machine-learning model including a set of binary classifiers. Each binary classifier of the set of binary classifiers can be associated with a modified logit function. The method can also include the machine-learning model using the modified logit function to generate a set of distance-based logit values for the utterance. The method can also include the machine-learning model applying an enhanced activation function to the set of distance-based logit values to generate a predicted output. The method can also include the chatbot system classifying, based on the predicted output, the utterance as being associated with the particular class.
    Type: Grant
    Filed: November 30, 2021
    Date of Patent: June 25, 2024
    Assignee: Oracle International Corporation
    Inventors: Ying Xu, Poorya Zaremoodi, Thanh Tien Vu, Cong Duy Vu Hoang, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson
  • Publication number: 20240169155
    Abstract: Techniques for automatically switching between chatbot skills in the same domain. In one particular aspect, a method is provided that includes receiving an utterance from a user within a chatbot session, where a current skill context is a first skill and a current group context is a first group, inputting the utterance into a candidate skills model for the first group, obtaining, using the candidate skills model, a ranking of skills within the first group, determining, based on the ranking of skills, a second skill is a highest ranked skill, changing the current skill context of the chatbot session to the second skill, inputting the utterance into a candidate flows model for the second skill, obtaining, using the candidate flows model, a ranking of intents within the second skill that match the utterance, and determining, based on the ranking of intents, an intent that is a highest ranked intent.
    Type: Application
    Filed: January 26, 2024
    Publication date: May 23, 2024
    Applicant: Oracle International Corporation
    Inventors: Vishal Vishnoi, Xin Xu, Elias Luqman Jalaluddin, Srinivasa Phani Kumar Gadde, Crystal C. Pan, Mark Edward Johnson, Thanh Long Duong, Balakota Srinivas Vinnakota, Manish Parekh
  • Patent number: 11989523
    Abstract: The present disclosure relates to chatbot systems, and more particularly, to techniques for obtaining data items for input to a chatbot. In certain embodiments, a chatbot system includes a component that can be invoked by a chatbot in the chatbot system to obtain data items needed by the chatbot. The component can be invoked based on a reference to the component in a dialog flow definition configured for the chatbot. The reference to the component can indicate a composite entity that the component will use to determine how the data items are obtained from a user. The composite entity acts as a container for the data items and may be configured separately from the dialog flow definition of the chatbot. The data items can be obtained based on rules specified in a composite entity definition configured for the composite entity.
    Type: Grant
    Filed: February 23, 2023
    Date of Patent: May 21, 2024
    Assignee: Oracle Inernational Corporation
    Inventors: Srinivasa Phani Kumar Gadde, Manish Parekh, Steven Martijn Davelaar, Manmohit Rekhi
  • Patent number: 11972220
    Abstract: Techniques for using enhanced logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system and inputting the utterance into a machine-learning model including a series of network layers. A final network layer of the series of network layers can include a logit function. The machine-learning model can map a first probability for a resolvable class to a first logit value using the logit function. The machine-learning model can map a second probability for a unresolvable class to an enhanced logit value. The method can also include the chatbot system classifying the utterance as the resolvable class or the unresolvable class based on the first logit value and the enhanced logit value.
    Type: Grant
    Filed: November 29, 2021
    Date of Patent: April 30, 2024
    Assignee: Oracle International Corporation
    Inventors: Ying Xu, Poorya Zaremoodi, Thanh Tien Vu, Cong Duy Vu Hoang, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson
  • Publication number: 20240126999
    Abstract: Techniques for using logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system. The chatbot system can input the utterance into a machine-learning model including a set of binary classifiers. Each binary classifier of the set of binary classifiers can be associated with a modified logit function. The method can also include the machine-learning model using the modified logit function to generate a set of distance-based logit values for the utterance. The method can also include the machine-learning model applying an enhanced activation function to the set of distance-based logit values to generate a predicted output. The method can also include the chatbot system classifying, based on the predicted output, the utterance as being associated with the particular class.
    Type: Application
    Filed: December 19, 2023
    Publication date: April 18, 2024
    Applicant: Oracle International Corporation
    Inventors: Ying Xu, Poorya Zaremoodi, Thanh Tien Vu, Cong Duy Vu Hoang, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson
  • Patent number: 11922123
    Abstract: Techniques for automatically switching between chatbot skills in the same domain. In one particular aspect, a method is provided that includes receiving an utterance from a user within a chatbot session, where a current skill context is a first skill and a current group context is a first group, inputting the utterance into a candidate skills model for the first group, obtaining, using the candidate skills model, a ranking of skills within the first group, determining, based on the ranking of skills, a second skill is a highest ranked skill, changing the current skill context of the chatbot session to the second skill, inputting the utterance into a candidate flows model for the second skill, obtaining, using the candidate flows model, a ranking of intents within the second skill that match the utterance, and determining, based on the ranking of intents, an intent that is a highest ranked intent.
    Type: Grant
    Filed: September 30, 2021
    Date of Patent: March 5, 2024
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Vishal Vishnoi, Xin Xu, Elias Luqman Jalaluddin, Srinivasa Phani Kumar Gadde, Crystal C. Pan, Mark Edward Johnson, Thanh Long Duong, Balakota Srinivas Vinnakota, Manish Parekh
  • Publication number: 20230252975
    Abstract: Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.
    Type: Application
    Filed: April 19, 2023
    Publication date: August 10, 2023
    Applicant: Oracle International Corporation
    Inventors: Vishal Vishnoi, Xin Xu, Srinivasa Phani Kumar Gadde, Fen Wang, Muruganantham Chinnananchi, Manish Parekh, Stephen Andrew McRitchie, Jae Min John, Crystal C. Pan, Gautam Singaraju, Saba Amsalu Teserra
  • Publication number: 20230206004
    Abstract: The present disclosure relates to chatbot systems, and more particularly, to techniques for obtaining data items for input to a chatbot. In certain embodiments, a chatbot system includes a component that can be invoked by a chatbot in the chatbot system to obtain data items needed by the chatbot. The component can be invoked based on a reference to the component in a dialog flow definition configured for the chatbot. The reference to the component can indicate a composite entity that the component will use to determine how the data items are obtained from a user. The composite entity acts as a container for the data items and may be configured separately from the dialog flow definition of the chatbot. The data items can be obtained based on rules specified in a composite entity definition configured for the composite entity.
    Type: Application
    Filed: February 23, 2023
    Publication date: June 29, 2023
    Applicant: Oracle International Corporation
    Inventors: Srinivasa Phani Kumar Gadde, Manish Parekh, Steven Martjin Davelaar, Manmohit Rekhi
  • Patent number: 11657797
    Abstract: Techniques are described for invoking and switching between chatbots of a chatbot system. In some embodiments, the chatbot system is capable of routing an utterance received while a user is already interacting with a first chatbot in the chatbot system. For instance, the chatbot system may identify a second chatbot based on determining that (i) such an utterance is an invalid input to the first chatbot or (ii) that the first chatbot is attempting to route the utterance to a destination associated with the first chatbot. Identifying the second chatbot can involve computing, using a predictive model, separate confidence scores for the first chatbot and the second chatbot, and then determining that a confidence score for the second chatbot satisfies one or more confidence score thresholds. The utterance is then routed to the second chatbot based on the identifying of the second chatbot.
    Type: Grant
    Filed: April 23, 2020
    Date of Patent: May 23, 2023
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Vishal Vishnoi, Xin Xu, Srinivasa Phani Kumar Gadde, Fen Wang, Muruganantham Chinnananchi, Manish Parekh, Stephen Andrew McRitchie, Jae Min John, Crystal C. Pan, Gautam Singaraju, Saba Amsalu Teserra
  • Patent number: 11651162
    Abstract: The present disclosure relates to chatbot systems, and more particularly, to techniques for obtaining data items for input to a chatbot. In certain embodiments, a chatbot system includes a component that can be invoked by a chatbot in the chatbot system to obtain data items needed by the chatbot. The component can be invoked based on a reference to the component in a dialog flow definition configured for the chatbot. The reference to the component can indicate a composite entity that the component will use to determine how the data items are obtained from a user. The composite entity acts as a container for the data items and may be configured separately from the dialog flow definition of the chatbot. The data items can be obtained based on rules specified in a composite entity definition configured for the composite entity.
    Type: Grant
    Filed: April 24, 2020
    Date of Patent: May 16, 2023
    Assignee: Oracle International Corporation
    Inventors: Srinivasa Phani Kumar Gadde, Manish Parekh, Steven Martijn Davelaar, Manmohit Rekhi
  • Publication number: 20220172021
    Abstract: Disclosed herein are techniques for addressing an overconfidence problem associated with machine learning models in chatbot systems. For each layer of a plurality of layers of a machine learning model, a distribution of confidence scores is generated for a plurality of predictions with respect to an input utterance. A prediction is determined for each layer of the machine learning model based on the distribution of confidence scores generated for the layer. Based on the predictions, an overall prediction of the machine learning model is determined. A subset of the plurality of layers are iteratively processed to identify a layer whose assigned prediction satisfies a criterion. A confidence score associated with the assigned prediction of the layer of the machine learning model is assigned as an overall confidence score to be associated with the overall prediction of the machine learning model.
    Type: Application
    Filed: November 16, 2021
    Publication date: June 2, 2022
    Applicant: Oracle International Corporation
    Inventors: Cong Duy Vu Hoang, Thanh Tien Vu, Poorya Zaremoodi, Ying Xu, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson
  • Publication number: 20220171947
    Abstract: Techniques for using logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system. The chatbot system can input the utterance into a machine-learning model including a set of binary classifiers. Each binary classifier of the set of binary classifiers can be associated with a modified logit function. The method can also include the machine-learning model using the modified logit function to generate a set of distance-based logit values for the utterance. The method can also include the machine-learning model applying an enhanced activation function to the set of distance-based logit values to generate a predicted output. The method can also include the chatbot system classifying, based on the predicted output, the utterance as being associated with the particular class.
    Type: Application
    Filed: November 30, 2021
    Publication date: June 2, 2022
    Applicant: Oracle International Corporation
    Inventors: Ying Xu, Poorya Zaremoodi, Thanh Tien Vu, Cong Duy Vu Hoang, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson
  • Publication number: 20220171946
    Abstract: Techniques for using enhanced logit values for classifying utterances and messages input to chatbot systems in natural language processing. A method can include a chatbot system receiving an utterance generated by a user interacting with the chatbot system and inputting the utterance into a machine-learning model including a series of network layers. A final network layer of the series of network layers can include a logit function. The machine-learning model can map a first probability for a resolvable class to a first logit value using the logit function. The machine-learning model can map a second probability for a unresolvable class to an enhanced logit value. The method can also include the chatbot system classifying the utterance as the resolvable class or the unresolvable class based on the first logit value and the enhanced logit value.
    Type: Application
    Filed: November 29, 2021
    Publication date: June 2, 2022
    Applicant: Oracle International Corporation
    Inventors: Ying Xu, Poorya Zaremoodi, Thanh Tien Vu, Cong Duy Vu Hoang, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson
  • Publication number: 20220100961
    Abstract: Techniques for automatically switching between chatbot skills in the same domain. In one particular aspect, a method is provided that includes receiving an utterance from a user within a chatbot session, where a current skill context is a first skill and a current group context is a first group, inputting the utterance into a candidate skills model for the first group, obtaining, using the candidate skills model, a ranking of skills within the first group, determining, based on the ranking of skills, a second skill is a highest ranked skill, changing the current skill context of the chatbot session to the second skill, inputting the utterance into a candidate flows model for the second skill, obtaining, using the candidate flows model, a ranking of intents within the second skill that match the utterance, and determining, based on the ranking of intents, an intent that is a highest ranked intent.
    Type: Application
    Filed: September 30, 2021
    Publication date: March 31, 2022
    Applicant: Oracle International Corporation
    Inventors: Vishal Vishnoi, Xin Xu, Elias Luqman Jalaluddin, Srinivasa Phani Kumar Gadde, Crystal C. Pan, Mark Edward Johnson, Thanh Long Duong, Balakota Srinivas Vinnakota, Manish Parekh
  • Patent number: 11283737
    Abstract: Techniques for described for invoking a chatbot in a chatbot system, in response to an event notification from a software application. The event notification can be sent to the chatbot system based on the software application determining that one or more conditions associated with an event are satisfied. In certain embodiments, the event notification contains information indicating a dialog flow state for starting a new conversation between a particular chatbot and a user. The event notification can also identify the user and/or the particular chatbot. In some instances, a prompt is output to the user requesting the user to confirm a start of the new conversation. Whether the prompt is output or not can depend on whether there is an existing conversation between the user and a chatbot in the chatbot system.
    Type: Grant
    Filed: April 19, 2021
    Date of Patent: March 22, 2022
    Assignee: Oracle International Corporation
    Inventors: Manish Parekh, King-Hwa Lee
  • Publication number: 20220058347
    Abstract: A chatbot system is configured to execute code to perform determining, by the chatbot system, a classification result for an utterance and one or more anchors each anchor of the one or more anchors corresponding to one or more anchor words of the utterance. For each anchor of the one or more anchors, one or more synthetic utterances are generated, and one or more classification results for the one or more synthetic utterances are determined. A report is generated by the chatbot system comprising a representation of a particular anchor of the one or more anchors, the particular anchor corresponding to a highest confidence value among the one or more anchors. The one or more synthetic utterances may be used to generate a new training dataset for training a machine-learning model. The training dataset may be refined according to a threshold confidence values to filter out datasets for training.
    Type: Application
    Filed: August 20, 2021
    Publication date: February 24, 2022
    Applicant: Oracle International Corporation
    Inventors: Gautam Singaraju, Vishal Vishnoi, Manish Parekh, Alexander Wang
  • Publication number: 20210304074
    Abstract: Techniques are disclosed for tuning hyperparameters of a machine-learning model. A plurality of metrics are selected for which hyperparameters of the machine-learning model are to be tuned. Each metric is associated with a plurality of specification parameters including a target score, a penalty factor, and a bonus factor. The plurality of specification parameters are configured for each metric in accordance with a first criterion. The machine-learning model is evaluated using one or more validation datasets to obtain a metric score. A weighted loss function is formulated based on a difference between the metric score and the target score of each metric, the penalty factor or the bonus factor. The hyperparameters associated with the machine-learning model are tuned in order to optimize the weighted loss function. In response to the weighted loss function being optimized, the machine-learning model is provided as a validated machine-learning model.
    Type: Application
    Filed: March 29, 2021
    Publication date: September 30, 2021
    Applicant: Oracle International Corporation
    Inventors: Poorya Zaremoodi, Ying Xu, Thanh Tien Vu, Vladislav Blinov, Yu-Heng Hong, Yakupitiyage Don Thanuja Samodhye Dharmasiri, Vishal Vishnoi, Elias Luqman Jalaluddin, Manish Parekh, Thanh Long Duong, Mark Edward Johnson, Xin Xu, Cong Duy Vu Hoang
  • Publication number: 20210243141
    Abstract: Techniques for described for invoking a chatbot in a chatbot system, in response to an event notification from a software application. The event notification can be sent to the chatbot system based on the software application determining that one or more conditions associated with an event are satisfied. In certain embodiments, the event notification contains information indicating a dialog flow state for starting a new conversation between a particular chatbot and a user. The event notification can also identify the user and/or the particular chatbot. In some instances, a prompt is output to the user requesting the user to confirm a start of the new conversation. Whether the prompt is output or not can depend on whether there is an existing conversation between the user and a chatbot in the chatbot system.
    Type: Application
    Filed: April 19, 2021
    Publication date: August 5, 2021
    Applicant: Oracle International Corporation
    Inventors: Manish Parekh, King-Hwa Lee