Patents by Inventor Manisha Barnwal

Manisha Barnwal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer Agent Recording Systems and Methods
    Publication number: 20250371551
    Abstract: Automatic analyses of customer-agent interactions provide valuable, actionable feedback for managers, agents, and customers. To provide such analyses, methods for recording and analysis of customer-agent interactions using a customer relationship management (CRM) system are disclosed. A recorder application records the customer-agent interaction, and sensitive information may be identified. Sensitive portions of the recording may then be redacted and removed from the recording. The redacted recording is then analyzed to generate useful summary and analytics information.
    Type: Application
    Filed: August 21, 2025
    Publication date: December 4, 2025
    Inventors: Neeraj Paliwal, Bhupesh Rohilla, Shlok Kapoor, Aadarsh Verma, Abhimanyu Talwar, Sumeet Khullar, Shubham Goswami, Ashish Nagar, Kishan Joshi, Manisha Barnwal
  • Customer agent recording systems and methods
    Patent number: 12401743
    Abstract: Automatic analyses of customer-agent interactions provide valuable, actionable feedback for managers, agents, and customers. To provide such analyses, methods for recording and analysis of customer-agent interactions using a customer relationship management (CRM) system are disclosed. A recorder application records the customer-agent interaction, and sensitive information may be identified. Sensitive portions of the recording may then be redacted and removed from the recording. The redacted recording is then analyzed to generate useful summary and analytics information.
    Type: Grant
    Filed: April 3, 2025
    Date of Patent: August 26, 2025
    Assignee: Ujwal Inc.
    Inventors: Neeraj Paliwal, Bhupesh Rohilla, Shlok Kapoor, Aadarsh Verma, Abhimanyu Talwar, Sumeet Khullar, Shubham Goswami, Ashish Nagar, Kishan Joshi, Manisha Barnwal
  • Customer Agent Recording Systems and Methods
    Publication number: 20250260766
    Abstract: Automatic analyses of customer-agent interactions provide valuable, actionable feedback for managers, agents, and customers. To provide such analyses, methods for recording and analysis of customer-agent interactions using a customer relationship management (CRM) system are disclosed. A recorder application records the customer-agent interaction, and sensitive information may be identified. Sensitive portions of the recording may then be redacted and removed from the recording. The redacted recording is then analyzed to generate useful summary and analytics information.
    Type: Application
    Filed: April 3, 2025
    Publication date: August 14, 2025
    Inventors: Neeraj Paliwal, Bhupesh Rohilla, Shlok Kapoor, Aadarsh Verma, Abhimanyu Talwar, Sumeet Khullar, Shubham Goswami, Ashish Nagar, Kishan Joshi, Manisha Barnwal