Patents by Inventor Manjunath Balachandraiah Shri

Manjunath Balachandraiah Shri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • DEEP LEARNING FOR MULTI-CHANNEL CUSTOMER FEEDBACK IDENTIFICATION
    Publication number: 20230076279
    Abstract: A system can access, from an interaction database, customer interaction information comprising a customer interaction, wherein the customer interaction information represents an interaction between a customer and an entity, and determine, based on a complaint identification model, whether a segment of the interaction comprises a complaint, wherein the complaint identification model has been generated based on machine learning applied to past customer interaction information representative of past customer interactions other than the customer interaction.
    Type: Application
    Filed: September 7, 2021
    Publication date: March 9, 2023
    Inventors: Ting Lin, Manjunath Balachandraiah Shri, Alexander Shvid, Kang Chul Shin, Abhishek Bhatia, Ravi Agrawal, Yawei Wang