Abstract: A computer-implemented method to initiate unplanned interactions for remote workers. The method includes identifying a plurality of user accounts, where each user account is associated with a communication device and a physical location. The method further includes determining a location of each communication device within each physical location. The method also includes generating, for each user account, a collaboration score, where the collaboration scores are based on the location of each communication device. The method includes determining a first collaboration score of a first user account and a second collaboration score of a second user account are above a collaboration threshold. The method also includes initiating, based on the first collaboration score and the second collaboration score being above the threshold, a communication channel between a first communication device and a second communication device.

Abstract: A computer implemented method and system for optimizing diagnostic data collection for a computerized issue tracking system. The method and system includes receiving a problem description from an origination system communicating with an issue tracking system. The problem description is analyzed for missing diagnostic data. A data collection scheme is identified to collect the missing diagnostic data. The data collection scheme is in accordance with a criteria for minimizing disruption of the origination system to collect the missing diagnostic data. The method and system includes communicating the missing diagnostic data to the issue tracking system.

Abstract: Techniques are described for identifying alternative venues for an activity. In one aspect, techniques include receiving information corresponding to an activity at a scheduled location and scheduled time; receiving a current location of the user prior to the scheduled time; calculating a probability of the user arriving at the scheduled location at the scheduled time; and responsive to determining the probability is less than a predetermined threshold, identifying an alternative venue for the activity having resources to support the activity.

Abstract: A computer implemented method and system for optimizing diagnostic data collection for a computerized issue tracking system. The method and system includes receiving a problem description from an origination system communicating with an issue tracking system. The problem description is analyzed for missing diagnostic data. A data collection scheme is identified to collect the missing diagnostic data. The data collection scheme is in accordance with a criteria for minimizing disruption of the origination system to collect the missing diagnostic data. The method and system includes communicating the missing diagnostic data to the issue tracking system.

Abstract: A computer implemented method, apparatus, and computer usable program code for deploying packages. In response to a request to deploy a package for a software application containing metadata, a first portion of the metadata describing the package is processed. A second portion of the metadata relating to modification of a database is processed for the software application after processing the first portion of the metadata. A third portion of the metadata describing all other content for the software application is processed after processing the second portion of the metadata.

Abstract: A computer implemented method, apparatus, and computer usable program code for deploying packages. In response to a request to deploy a package for a software application containing metadata, a first portion of the metadata describing the package is processed. A second portion of the metadata relating to modification of a database is processed for the software application after processing the first portion of the metadata. A third portion of the metadata describing all other content for the software application is processed after processing the second portion of the metadata.